ITIL® is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. Upon successful completion of this course you will be able to:
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ITIL Foundations is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.
The ITIL® Foundation course requires no preliminary knowledge.
This training prepares you for the "Foundation Certificate in IT Service Management" examination. The (optional) ITIL Foundations certification test is held on the last training day from 15.00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.
If you are participating this training course online, you can also take the certification test online at your computer.
We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.
The class is taught in English and all books, slides and handouts are in English.
Day 1
The optional ITIL Foundations certification test is held on the last training day from 15:00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.
If you are participating this training course online, you can also take the certification test online at your computer.
We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.
Course days begin at 9:00 and end at approximately 16:00, morning coffee available from 8:30 am onwards.
The (optional) ITIL Foundations certification test is held on the last day from 15:00 onwards.