ITIL® Foundation in English

After the ITIL Foundation course you will understand:

• how IT Service Management fits into the organisation
• how efficient processes can help you improve your Service Management
• the content of the different processes and their relations
• how ITIL processes can be implemented in your organisation
• the best practises of implementing the processes

Content of ITIL Foundation in English training

Day 1

Introduction to ITIL

•     Background to ITIL
•     Introduction to process management and Service Management

ITIL Service Lifecycle

Service Design processes

• Service Level Management
• Catalog Management
• Supplier Management
• Availability Management
• Capacity Management
• Security Management
• Service Continuity Management

Day 2

Service Transition processes

• Change Management
• Configuration Management
• Knowledge Management
• Release Management

Service Operation processes

• Event Management
• Incident Management
• Problem Management
• Request Fulfilment Management
• Access Management

Service Operation Functions

• Service Desk
• Technincal Management
• Application Management
• IT Operations Management

Day 3

Service Strategy

• Strategy Generation
• Portfolio Management
• Demand Management
• Financial Management

Continual Service Improvement

• Deming's cycle of improvement
• Continual Service Improvement Model

Final summary of ITIL

Sample exam of ITIL certification test

ITIL® Foundation certification test

The optional ITIL Foundations certification test is held on the last training day from 15:00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.

If you are participating this training course online, you can also take the certification test online at your computer.

We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.

Timetable for ITIL Foundation in English training

Course days begin at 9:00 and end at approximately 16:00, morning coffee available from 8:30 am onwards.

The (optional) ITIL Foundations certification test is held on the last day from 15:00 onwards.