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24.9 – 26.9
English English


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ITIL® Foundation in English

ITIL® is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. Upon successful completion of this course you will be able to:

  • Gain a fundamental understanding of the ITSM lifecycle
  • Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target audience

ITIL Foundations is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.


The ITIL® Foundation course requires no preliminary knowledge.


This training prepares you for the "Foundation Certificate in IT Service Management" examination. The (optional) ITIL Foundations certification test is held on the last training day from 14.00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.

Training material

The class is taught in English and all books, slides and handouts are in English.

After the ITIL Foundation course you will understand:

  • how IT Service Management fits into the organisation
  • how efficient processes can help you improve your Service Management
  • the content of the different processes and their relations
  • how ITIL processes can be implemented in your organisation
  • the best practises of implementing the processes

Content of ITIL Foundation in English training

Day 1

Introduction to ITIL

  •     Background to ITIL
  •     Introduction to process management and Service Management

ITIL Service Lifecycle

Service Design processes

  • Service Level Management
  • Catalog Management
  • Supplier Management
  • Availability Management
  • Capacity Management
  • Security Management
  • Service Continuity Management

Day 2

Service Transition processes

  • Change Management
  • Configuration Management
  • Knowledge Management
  • Release Management

Service Operation processes

  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfilment Management
  • Access Management

Service Operation Functions

  • Service Desk
  • Technincal Management
  • Application Management
  • IT Operations Management

Day 3

Service Strategy

  • Strategy Generation
  • Portfolio Management
  • Demand Management
  • Financial Management

Continual Service Improvement

  • Deming's cycle of improvement
  • Continual Service Improvement Model

Final summary of ITIL

Sample exam of ITIL certification test

14.00 Optional ITIL Foundations Certificate examination (40 questions), duration: 1 h

Note: Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.

Timetable for ITIL Foundation in English training

Course days begin at 9:00 and end at approximately 16:00, morning coffee available from 8:30 am onwards.

The (optional) ITIL Foundations certification test is held on the last day from 14.00 onwards.