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ITIL® Foundation in English

ITIL® is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. Upon successful completion of this course you will be able to:

Gain a fundamental understanding of the ITSM lifecycle
Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target audience

ITIL Foundations is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.

Prerequisites

The ITIL® Foundation course requires no preliminary knowledge.

Certifications

This training prepares you for the "Foundation Certificate in IT Service Management" examination. The (optional) ITIL Foundations certification test is held on the last training day from 15.00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.

If you are participating this training course online, you can also take the certification test online at your computer.

We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.

Training material

The class is taught in English and all books, slides and handouts are in English.

After the ITIL Foundation course you will understand:

how IT Service Management fits into the organisation
how efficient processes can help you improve your Service Management
the content of the different processes and their relations
how ITIL processes can be implemented in your organisation
the best practises of implementing the processes

Content of ITIL Foundation in English training

Day 1

Introduction to ITIL

Background to ITIL
Introduction to process management and Service Management

ITIL Service Lifecycle

Service Design processes

Service Level Management
Catalog Management
Supplier Management
Availability Management
Capacity Management
Security Management
Service Continuity Management

Day 2

Service Transition processes

Change Management
Configuration Management
Knowledge Management
Release Management

Service Operation processes

Event Management
Incident Management
Problem Management
Request Fulfilment Management
Access Management

Service Operation Functions

Service Desk
Technincal Management
Application Management
IT Operations Management

Day 3

Service Strategy

Strategy Generation
Portfolio Management
Demand Management
Financial Management

Continual Service Improvement

Deming's cycle of improvement
Continual Service Improvement Model

Final summary of ITIL

Sample exam of ITIL certification test

ITIL® Foundation certification test

The optional ITIL Foundations certification test is held on the last training day from 15:00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.