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ITIL® Foundation Optimized + Certification

ITIL Foundation Optimized is delivered as blended learning to ensure learning transfer. Starting up with E-learning on an overview of ITIL, flipped classroom approach with read-first material, followed up with 1 + 1 full days in classroom or online (a week apart) combined with approximately 10 more hours of self-studies during and after (supported by our Training Cloud with preparing questions, white papers, mock examination and films where our experts drill down in certain subareas and suggests which parts to focus extra on regarding the exam). This way of learning ensures a definitely higher possibility to pass your final exam!

First classroom day is followed up with quiz forms that help participants reconnect the details of the day plus more tips on what participants should read in the portal before day 2 in classroom. Day 2 is focused on terminology and helping the student understand what to focus extra on in order to obtain the certificate ITIL Foundation. 

Target audience

This course is for those who are involved in the delivery of IT services and need an understanding of "best practice" in Service Management. The course provides knowledge of ITIL and its terminology, structure and basic concepts. The course also provides the opportunity to obtain the certificate 'ITIL Foundation'.


Experience and knowledge of computing environments are useful but not essential.


The course is completed with a certification that is delivered as proctored exam which you conduct via your own web browser. The exam voucher is valid for approx. six months after the course is finished.

Note that ITIL Foundation certificate is required to be able to take you further on the Lifecycle and Capability level.

Training material

Digital course materials in English included combined with crib sheets, white papers, videos, exam preparation quizzes, mock exam and more. All supported by Training Cloud platform.

To get the full value of this course participants need to set aside about 10 hours for self-studies in the evenings before first classroom day as well as between days and after the last course day to assimilate the course content in the best possible way, and increase the opportunities to pass the certification.

This course provides an understanding of ITIL and necessities to know before the exam and simultaneously opens the door to advanced courses in ITIL.

Content of ITIL Foundation training

Much of the theoretical parts of this course is delivered as self-paced studies in Informator Training Cloud which gives more room to focus on questions and actual discussions with the expert in the classroom sessions.

1. Service Management as a Practice

  • Introduction to IT Service Management
  • ITIL introduction

2. Service Lifecycle

  • Introduction of the lifecycle stages

3. Key Principles, Models and Concepts

  • Introduction to key principles, models and concepts

4. Concepts, Roles and Functions

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

5. Technology and Architecture

  • Architecture and technology to manage the IT Services

ITIL® Qualification Scheme

ITIL Foundation Optimized

Structure of Optimized ITIL Foundation program

Preparations 1-2 weeks before day one

  • E-learning – overview of ITIL

Day one

  • Key concepts
  • Service, Service Management, Process
  • Service Strategy
  • Service Design

Self Study – 1 week

Day two

  • Service Transition
  • Service Operation
  • Continual Service Improvement

Self Study – 1 week including mock exam

Examination (proctored via your browser)

Structure per day in ITIL training

Training Cloud

  • Short video introductions and reading tips for each module


  • Whiteboard – overview, recap x each module
  • Handling questions x each module
  • Group exercises x each module

Training Cloud

  • Study material – PDF presentation slides with clarifying text x each module 
  • Sample exam questions x each module

Schedule of ITIL Foundation blended learning

  • 25 September & 9 October 2018
  • 31 October & 14 November 2018
  • 5 December & 19 December 2018

Objectives of ITIL Foundation training

Upon successful completion of this course participants will be able to:

  • Gain a fundamental understanding of the ITSM lifecycle
  • Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination from EXIN, ISEB or APM Group

Benefits of ITIL training to you

  • Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business' IT service model
  • Understand how IT and the Business can collaborate to improve overall productivity and efficiency
  • Learn to move the reactive relationship between IT and users to a proactive relationship