ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3-day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
This course is designed for all users; those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.
Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.
Specifically, attendees will learn to:
- Application navigation and user interfaces like lists and forms
- The importance of branding, as well as how to apply it to the platform
- Users, groups, and roles
- Task management using assignment rules, presence, and work notes
- Notifications and chat
- Running basic reports, as well as the benefits of performance analytics
- The database structure; tables, records, and fields
- Protecting ServiceNow data using Access Control rules
- Populating the database by using import sets and the configuration management database (CMDB)
- Two key ServiceNow self-service applications: Knowledge Base and Service Catalog
- Using Flows, Workflows, and Service Level Agreements for process automation
- Various script types used throughout the platform
- Capturing and moving configurations between instances, using update sets
- Some of the major tools and features related to application development
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real-world example. For more information, see full course outline.