CompTIA A+ Core 2 (220-1202)

This course prepares learners for the CompTIA A+ Core 2 (220-1202) certification, focusing on the essential skills needed to support modern operating systems, secure IT environments, troubleshoot software issues, and manage operational processes. The course provides a balanced mix of theory, demonstrations, and hands-on labs to reinforce concepts and prepare participants for real-world roles in technical support and IT administration.

Key topics include Windows and macOS management, cybersecurity basics, software diagnostics, and professional IT procedures aligned with industry standards.

By the end of this course, learners will be able to:

• Install and configure major operating systems including Windows, macOS, and Linux
• Use command-line tools to manage files, users, and configurations
• Apply security best practices to devices and data, including authentication, permissions, and endpoint protection
• Troubleshoot operating system and application issues using structured methodologies
• Implement documentation, change management, and professional communication practices
• Prepare confidently for the CompTIA A+ Core 2 (220-1202) certification exam

Participants should have:

• Completed CompTIA A+ Core 1 (220-1201) or possess equivalent hardware/networking experience
• Familiarity with basic computer usage and terminology
• Interest in pursuing a role in IT support or systems administration

Target audience

This course is intended for:

• Aspiring IT support professionals and desktop technicians
• Technical staff looking to formalise their experience with a recognised certification
• Career changers entering the IT field with a focus on systems and software support

Operating systems

• Installing Windows: clean, upgrade, and imaging
• Features and tools of Windows OS editions
• Working with macOS, Linux, and mobile operating systems
• Virtual machines and remote access
• Command-line tools: dir, ipconfig, netstat, tasklist

Security

• Physical and digital security threats
• Authentication methods: multifactor, smart cards, biometrics
• Wireless and wired network security protocols
• Malware removal and prevention techniques
• Device hardening and data disposal practices
• Configuring firewalls, antivirus, and endpoint protection

Software troubleshooting

• Troubleshooting boot errors and startup issues
• Diagnosing application crashes and system slowdowns
• Identifying and resolving compatibility issues
• Common error messages and resolution tools
• Troubleshooting mobile OS apps and services

Operational procedures

• Best practices in safety and environmental controls
• Documentation, inventory, and change management
• Professional communication and escalation
• Backup, disaster recovery, and incident response planning
• Licensing, scripting basics, and remote support tools

Exams and assessments

There are no formal exams within the course. Instead, learners will complete:

• End-of-module knowledge checks
• Scenario-based troubleshooting exercises
• Practice questions modelled on the CompTIA 220-1202 exam format
• Roleplay scenarios to build professional communication skills

Hands-on learning

This course includes:

• Virtual labs to install and configure operating systems
• Command-line tool exercises in Windows and Linux
• Security configuration walkthroughs with guided labs
• Simulated troubleshooting of common user issues
• Operational tasks such as backups, logging, and documentation