ITIL 4 Specialist: Business Relationship Management
A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course. This ITIL course is focussed on the practice (subject of) Business relationship management rather than the ‘how to’ of Business relationship management.
There is 90 minutes, closed book, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
An ITIL 4 foundation certificate is mandatory.
This course is applicable for anyone who has an interest in the discipline/Practice of Business Relationship management. Anyone wanting to expand their knowledge in the practice of Business relationship management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course.
This course can also be a gateway towards the ITIL Practice Manager qualification. Completion of this course constitutes 1/5th of the required knowledge to be awarded the Practice Manager qualification.
This course consists of an introduction to Business relationship management, where it sits within the ITIL framework and its worth in relation to the co-creation of value.
It draws upon the purpose of the BRM Practice: To establish and nurture the links between the service provider and the key stakeholders of service consumers at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with business stakeholders.
The course looks at the capabilities needed for an effective and efficient BRM practice, how it works in relation to the Information and Technology, and Partners and Suppliers dimensions within ITIL. It discusses the roles, skills and organisational solutions that the BRM Practice can bring to an organisation. It also identifies some of the high-level models and techniques associated with managing a BRM function within an organization.
At the end of the course the expectation is that delegates can take away some of the information and use it in their organisations.
It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.
The syllabus learning objectives:
- Understand the key concepts of Business Relationship management
- Understand the BRM value streams and processes
- Know how to develop the BRM capability in an organisation
- Know how to apply the BRM models and techniques
- Understand the BRM roles, skills and organisational solutions
- Understand how Information and Technology supports and enables Business relationship management
- Understand the role of Partners and Suppliers in Business Relationship Management