Scrum Alliance Conflict Management Skills Micro-Credential

This intensive one-day course equips professionals with essential skills to manage and resolve conflict effectively, fostering trust, better communication, and psychological safety in agile and team-based environments. Through practical exercises and real-world scenarios, participants learn to transform tensions into collaboration opportunities. Successful completion earns a lifetime-valid digital micro credential from Scrum Alliance.

By the end of this course, learners will be able to:

• Recognise and prepare for potential team conflicts
• Understand conflict triggers and underlying dynamics
• Apply de-escalation techniques to defuse tensions
• Facilitate constructive resolution discussions while maintaining neutrality
• Create customised conflict management strategies to guide teams forward

There are no formal prerequisites are required for this course. Recommended for individuals involved in team leadership, coaching, or collaborative roles.

Target Audience

This course is designed for:

• Scrum masters, agile coaches, product owners
• Team leads, managers, and organisational leaders
• Business analysts, HR professionals, and facilitators
• Anyone working in teams where conflict can arise and affect performance

Preparing to tackle conflict

• Identifying early signs of tension
• Maintaining composure under conflict
• Recognising common conflict triggers

Understanding conflict inside out

• Considering diverse perspectives and cultural influences
• Analysing root causes and escalation patterns

De-escalating team tensions

• Techniques to foster collaboration and calm
• Facilitation approaches to guide resolution
• Managing power dynamics during conflict

Mastering conflict management

• Developing a practical conflict management plan
• Applying best-practice resolution strategies

Exams and Assessments

There are no formal exams for this micro-credential. Participants demonstrate proficiency validated via practical exercises, discussions, and reflections

Hands-On Learning

• Live session over 8 hours led by accredited trainers
• Interactive scenario-based role-plays, group discussions, and facilitation practice