EtusivuHae koulutuksiaServiceNow Service Portal Fundamentals

ServiceNow Service Portal Fundamentals




2 päivää


1916 €

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two day interactive training course students will:

  • Explore all aspects of the Service Portal application
  • Learn how to reconfigure an existing portal
  • Review the Service Portal framework
  • Discover the baseline Employee Center portal
  • Create new Service Portals, Themes, Pages, and Menus
  • Understand how to use and create Widgets
  • Reuse existing Portal components
  • Explore using AI Search as the search engine in a Service Portal
  • Configure other aspects of the platform to enhance a Service Portal
  • Create a Guided Tour within a Service Portal
  • Discover the User Experience Analytics dashboard to better understand Service Portal usage metrics.

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Completion of the ServiceNow System Administration course with 6+ months of hands-on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML