Copilot Champions – Super User Role In Action

Overview

Successful Microsoft 365 Copilot adoption depends on more than technology. It relies on people who can build confidence, encourage collaboration, and support colleagues as they integrate AI into their daily work. We believe organisations achieve lasting change when learning is applied and shared across teams.

This half-day workshop prepares Microsoft 365 Copilot Champions to become effective super users who promote adoption, provide practical support, and help colleagues develop confidence using Copilot. Rather than teaching learners how to use Microsoft 365 Copilot itself, the workshop focuses on the Champion role, support strategies, community engagement, and continuous improvement. Participants explore practical techniques for supporting colleagues, encouraging adoption, gathering feedback, and creating an action plan that helps drive long-term organisational success.

Prerequisites

Participants should have:

• A Microsoft 365 Copilot licence assigned to their account
• Practical experience using Microsoft 365 Copilot within their own business area
• A good understanding of Microsoft 365 applications and collaboration tools
• An interest in supporting colleagues and encouraging the successful adoption of new ways of working

Target audience

This workshop is designed for:

• Newly appointed Microsoft 365 Copilot Champions
• Super users responsible for supporting colleagues during Microsoft 365 Copilot adoption
• Team leaders and departmental advocates helping to embed Microsoft 365 Copilot into everyday working practices
• Individuals responsible for encouraging engagement, gathering feedback, and promoting organisational change

Objectives

By the end of this workshop, learners will be able to:

• Describe the responsibilities and expectations of a Microsoft 365 Copilot Champion
• Demonstrate the behaviours and mindset needed to support colleagues during adoption
• Identify the support channels, tools, and resources available within their organisation
• Contribute to a collaborative champion community that encourages knowledge sharing and continuous improvement
• Capture user feedback and communicate successes and challenges effectively
• Develop a practical 30-day action plan to support Microsoft 365 Copilot adoption within their organisation

Outline

Introduction

The workshop begins by introducing the objectives for the day and establishing the importance of Champions in helping organisations successfully adopt Microsoft 365 Copilot. Learners gain an understanding of how the Champion community contributes to engagement, confidence, and long-term success.

Topics include:

• Welcome and introductions

• Workshop objectives and expected outcomes

• The importance of Champions in successful Microsoft 365 Copilot adoption

The role of the super user

Champions play an important role in helping colleagues embrace new technologies. This session explores what makes an effective Champion and the behaviours that encourage learning, collaboration, and continuous improvement across an organisation.

Topics include:

• Understanding the Champion role
• Key responsibilities and expectations
• The Champion mindset: advocacy, enablement, and continuous feedback
• Building trust with colleagues
• Examples of successful Champion initiatives
• Measuring the impact of Champion activities

Support ecosystem and tools

Supporting colleagues requires an understanding of both formal and informal support channels. This session examines the resources available to Champions and how these can be used to provide timely, practical assistance throughout the adoption journey.

Topics include:

• Understanding the organisation's support ecosystem
• Available support channels and escalation routes
• Collecting frequently asked questions during floorwalking and informal support sessions
• Using Microsoft Teams, SharePoint, and other organisational resources
• Working alongside trainers, service desks, and project teams
• Maintaining and contributing to shared knowledge resources

Collaboration and community building

Successful Champions encourage learning beyond individual support conversations. This session explores techniques for building an active community that promotes collaboration, communication, and shared success across the organisation.

Topics include:

• Creating and sustaining Champion communities
• Running weekly Success Hour sessions
• Planning effective drop-in discussions
• Encouraging peer-to-peer learning
• Using emails, videos, and internal communications to reinforce key messages
• Signposting colleagues to further learning opportunities and organisational resources

Practical engagement and feedback loops

Champions provide an important link between users and the wider organisation. This session focuses on capturing meaningful feedback, celebrating success, and identifying opportunities to improve the Microsoft 365 Copilot experience for everyone.

Topics include:

• Hosting virtual and face-to-face drop-in sessions
• Scheduling one-to-one support appointments
• Capturing feedback consistently
• Escalating issues through the appropriate channels
• Sharing success stories to encourage adoption
• Supporting continuous improvement through Champion-led initiatives

Next steps and action planning

The final learning session helps participants translate their knowledge into practical actions they can implement immediately within their own teams and departments.

Topics include:

• Creating a personal 30-day Champion action plan
• Building a practical Champion toolkit
• Identifying opportunities to increase engagement
• Growing influence through ongoing collaboration
• Remaining connected with the wider Champion community

Conclusion and questions

The workshop concludes by reviewing the key concepts covered throughout the day. Learners have the opportunity to clarify any outstanding questions and reflect on how they will apply their learning to support Microsoft 365 Copilot adoption within their organisation.

Topics include:

• Summary of key learning points
• Review of workshop outcomes
• Open question and answer session

Exams and assessments

There are no formal examinations associated with this workshop.

Throughout the session, learners participate in facilitated discussions, practical planning activities, and scenario-based exercises designed to reinforce the Champion role. The workshop concludes with the creation of a personal action plan that can be implemented immediately within their organisation.

Hands-on learning

This workshop includes:

• Interactive discussions based on real organisational adoption scenarios
• Collaborative activities that explore Champion responsibilities and support techniques
• Practical exercises for planning Success Hours, drop-in sessions, and feedback activities
• Development of a personalised 30-day Champion action plan with instructor guidance