ITIL® 4 Foundation eLearning

3.8.–31.12.2026 | Verkkokurssi, Online

Ohjelma

Maanantaina 3.8.

Introduction to the ITIL® 4 Framework

This module offers a foundational understanding of ITIL® 4, detailing the evolution of the framework and providing a comprehensive overview.

Content Covered:

  • Introduction and evolution of ITIL® 4
  • Overview of ITIL® 4 best practices and the certification scheme
  • Comparison between ITIL® v3 and ITIL® 4
  • Objectives of the ITIL® Foundation qualification
  • Target audience benefits and a practical case study

Module 1: The Key Concepts of Service Management

Explores fundamental definitions and concepts related to service management, including the creation of value through services.

Key Topics:

  • Understanding value and co-creation
  • The roles of organizations, service providers, service consumers, and other stakeholders
  • Definitions of products and services
  • Nature of service relationships
  • Balancing outcomes, costs, and risks

Module 2: The Guiding Principles

Discusses the seven ITIL® Guiding Principles which are pivotal to ITSM best practices.

Principles Covered:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Module 3: The Four Dimensions of Service Management

This module addresses the holistic approach to service management through four dimensions.

Dimensions Explored:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Module 4: Service Value System (SVS)

Focuses on integrating various components and activities within ITIL® to facilitate value creation.

Module 5: The Service Value Chain (SVC)

Detailed look at the ITIL® Service Value Chain and its six activities essential for delivering services.

Module 6: Practice: Purpose and Key Terms

Reviews the purposes and definitions of the 18 ITIL® practices, emphasizing their implementation.

Key Practices Include:

  • Continual Improvement
  • Information Security Management
  • Relationship Management, among others

Module 7: Understanding the 7 ITIL® Practices

Provides in-depth insights into the seven critical ITIL® practices.

Focus Areas:

  • Continual Improvement
  • Change Control
  • Incident Management, and more
2x Practice Exam Simulators

Prepares candidates for the ITIL® Foundation exam with two comprehensive practice tests, simulating the real exam environment.

Wrap-Up

Summarizes the course content, ensuring readiness for the ITIL® Foundation exam. When ready, candidates can request a free exam voucher from Omniplex.