ITIL® 4 Foundation
Ohjelma
Päivä 1
09:00
Opening and general info
09:30
Key concepts of Service Management part 1
The concept of value
Stakeholder and service consumer roles
Service offerings
10:30
Tauko
10:45
Key concepts of Service Management part 2
Creating value with services
11:45
Lounastauko
12:30
Key concepts of ITIL 4 part 1
Four dimensions of service management
ITIL® service value system (SVS)
Service value chain
14:00
Kahvitauko
14:20
Key concepts of ITIL® 4 part 2
The guiding principles
15:50
Yhteenveto päivästä
16:00
Huomiseen! Ensimmäinen koulutuspäivä päättyy
Päivä 2
09:00
ITIL® 4 management practices part 1
Purpose of the ITIL® practices
10:30
Tauko
10:45
ITIL® 4 management practices part 2
Overview of eight ITIL® practices
Information security management
Relationship management
Supplier management
IT asset management
Monitoring and event management
Release management
Service configuration management
Deployment management
12:00
Lounastauko
12:45
Key management practices part 1
Incident management
Service request management
Service desk
14:00
Kahvitauko
14:20
Key management practices part 2
Continual improvement
Problem management
15:00
Key management practices part 3
Change enablement
Service level management
15:40
Yhteenveto päivästä
16:00
Kiitos! Koulutus päättyy