This module provides an introduction to the course, outlining the main features, learning plan, aims, objectives, and overall structure. It includes a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. This introductory module also addresses some of the most frequently asked questions about ITIL® 4 Monitoring and Event Management Practice.
This module dives into the core concepts of the monitoring and event management practice, explaining its purpose, essential terminology, practice success factors (PSFs), and key metrics. These foundational elements are crucial for understanding how to apply the practice effectively within an organization.
This module focuses on the three main processes of monitoring and event management: monitoring planning, event handling, and monitoring and event management review. It details the inputs, outputs, and key activities for each process, and discusses integration into the organization’s value streams. Additionally, the module explores the roles and responsibilities of individuals involved in the practice and their placement within the organizational structure.
Module 3 expands on additional concepts that support the efficacy of monitoring and event management. It begins with automation and tooling strategies, offering recommendations for their implementation. The discussion then shifts to the role of partners and suppliers, the dependencies on third parties, and how these relationships support the practice. The module concludes with an exploration of capability criteria and how they aid in the development of practice capabilities, aligned with the ITIL® guiding principles.
This module contains two practice exams provided by PeopleCert, designed to simulate the actual certification exam environment. These tests are essential for assessing knowledge and preparation ahead of the final exam.
The final module offers practical information on how to book the certification exam and highlights other relevant courses that might be of interest. This module is designed to provide participants with next steps and additional learning opportunities within the ITIL® framework.