Ohjelma
Päivä 1
Introduction to Supplier management, part I
- Key concepts of the practice
- The purpose of the practice
- Practice success factors & key metrics of the practice
Introduction to Supplier management, part II
Value Streams and processes
- Processes of the practice
- Inputs and outputs of the processes
- Key activities of the processes
- How to integrate the practice in the organization’s value streams.
Organizations and people
- Roles and competences of the practice
- Responsibilities of the key roles of the practice
Information and technology
- Understand how information and technology support and enable the practice
Partners and suppliers
- The role of partners and suppliers in the practice
- The dependencies of the practice on third parties
- How partners and suppliers can support the practice.
Supplier management capability development
- How ITIL® capability model can be used to develop the practice
- How ITIL® guiding principles help to develop the practice.
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