This initial module introduces candidates to the course’s main features, including the learning plan, objectives, and structure. Candidates will receive a syllabus, diagram pack, glossary, further reading materials, and links for downloading essential framework publications. It also addresses frequently asked questions about the framework.
Module 1 guides candidates through the basics of what the cloud actually entails, including cloud consumption and deployment models.
In this module, candidates explore the ’Explore’ stage of the ITIL® customer journey. It focuses on identifying the value of cloud services, crafting cloud strategies, and assessing the benefits, outcomes, costs, and risks associated with adopting cloud services in a business.
Module 3 centres on the ’Engage’ stage of the customer journey, teaching candidates about different types of cloud service providers and how to select the right one for an organization. It also discusses how to define cloud service requirements.
This module introduces the ’Offer’ stage of the customer journey, where candidates learn to calculate return on investment and construct viable business cases for cloud services.
Module 5 provides a review session for the knowledge acquired in the earlier modules, incorporating a memory game on key terms and a concept checker for Modules 1-4.
Focusing on the ’Agree’ stage of the customer journey, Module 6 delves into forming cloud service agreements and understanding the shared responsibilities between cloud providers and customers.
Module 7 examines the ’Onboard’ stage, discussing general considerations for onboarding users to a new service and common onboarding issues specific to cloud services.
In Module 8, the ’Co-Create’ stage is explored, teaching candidates how to manage cloud service consumption and quality throughout the service lifecycle.
Module 9 addresses the ’Realize’ stage, focusing on maintaining cloud services in a VUCA (volatility, uncertainty, complexity, and ambiguity) environment and applying continual improvement to cloud services.
This module allows candidates to review the insights gained in Modules 6-9, featuring a memory game and a concept checker.
Module 11 provides two practice exams to help candidates familiarize themselves with the conditions of the certification exam and assess their readiness. One exam is provided by PeopleCert and the other by Omniplex Learning, available online and in PDF format.
The final module offers a brief video detailing the next steps for candidates after course completion, helping them to transition from learning to application.