ITIL® AI Governance (versio 5)

25.–26.1.2027 | hybrid: Keilaranta 1 Business Park, Espoo

Ohjelma

Maanantaina 25.1.

09:00

Introduction

09:30

Module 1: The AI world and the need for AI governance, part

  • Introduction to AI
  • AI governance key terms and concepts
10:15

Tauko

10:30

Module 2: What is governance?

  • Governance, AI governance, management, leadership, and the responsible use of AI
11:15

Module 3: What is AI and what can be governed?

  • GenAI, AgenticAI, and NarrowAI
  • AI risks , in general
12:00

Lounastauko

12:45

Module 4: When AI governance fails: capabilities, risks, and controls

  • The ITIL AI Capability Model (6C model)
  • AI Risks and Challenges
  • AI and Strategy
  • AI governance key terms and concepts
14:00

Kahvitauko

14:20

Module 5: ITIL as a governance toolkit

  • How AI can assist in ITIL product and service lifecycle management activities
  • How AI enables automation across value chain activities
16:00

Huomiseen! Ensimmäinen koulutuspäivä päättyy

Tiistaina 26.1.

09:00

Module 6: ITIL AI Governance Improvement Model: assess and stress-test and define, part I

  • AI governance lifecycle
  • Governance and ethical principles for trustworthy AI-enabled products, services, and experiences
  • IT governance insufficiency for AI initiatives and implementations
  • Relationship between AI governance and digital ethics in AI-enabled products, services, and experiences
10:00

Tauko

10:15

Module 6: ITIL AI Governance Improvement Model: assess and stress-test and define and design, part II

  • The ITIL AI Governance Improvement Model and Governance Patterns
12:00

Lounastauko

12:45

Module 7: ITIL AI Governance Improvement Model: implement and maintain

  • Implementing AI governance adjustments (Implement step)
  • Maintaining, assuring, and improving AI Governance (Maintain step)
  • Governance orientation, stewardship, and continual improvement
  • Compliance, regulation, and external alignment
14:15

Kahvitauko

14:20

Module 8: AI in your world: unlock AI in your role, industry, and organizational function

  • AI value in industries and organizational functions
  • Scenario context and governance baseline
15:00

Module 9: Connecting AI governance with frameworks, regulations, and standards

  • The ITIL AI Governance Improvement Model and Governance Patterns
  • How ITIL AI Governance Improvement Model can be integrated with other frameworks and methods
  • Holistic and end-to-end scenario application
15:45

What next?

16:00

Kiitos! Koulutus päättyy. Näkemiin!