ITIL® Service (versio 5)

16.–17.11.2026 | hybrid: Keilaranta 1 Business Park, Espoo

Ohjelma

Maanantaina 16.11.

09:00

Introduction

09:15

ITIL Foundation recap and digital products and services overview

  • Introduction to digital products and services
  • The digital product and service lifecycle management activities
10:15

Tauko

10:30

Discover

  • Key concepts of the ‘discover’ activity
  • Steps, outputs, and management practices of the ‘discover’ activity
  • CSFs, metrics, and practical recommendations for the ‘discover’ activity
11:40

Lounastauko

12:20

Design

  • Key concepts of the ‘design’ activity
  • Steps, outputs, and management practices of the ‘design’ activity
  • CSFs, metrics, and practical recommendations for the ‘design’ activity
13:30

Acquire, part I

  • Key concepts of the ‘acquire’ activity  
14:00

Kahvitauko

14:15

Acquire, part II

  • Steps, outputs, and management practices of the ‘acquire’ activity
  • CSFs, metrics, and practical recommendations for the ‘acquire’ activity
14:55

Build

  • Key concepts of the ‘build’ activity
  • Steps, outputs, and management practices of the ‘build’ activity
  • CSFs, metrics, and practical recommendations for the ‘build’ activity
16:00

Huomiseen! Ensimmäinen koulutuspäivä päättyy

Tiistaina 17.11.

09:00

Transition

  • Key concepts of the ‘transition’ activity
  • Steps, outputs, and management practices of the ‘transition’ activity
  • CSFs, metrics, and practical recommendations for the ‘transition’ activity
10:10

Tauko

10:25

Operate

  • Key concepts of the ‘operate’ activity
  • Steps, outputs, and management practices of the ‘operate’ activity
    • CSFs, metrics, and practical recommendations for the ‘operate’ activity
11:35

Deliver, part I

  • Key concepts of the ‘deliver’ activity
12:00

Lounastauko

12:40

Deliver, part II

  • Steps, outputs, and management practices of the ‘deliver’ activity
  • CSFs, metrics, and practical recommendations for the ‘deliver’ activity
13:10

Support, part I

  • Key concepts of the ‘support’ activity
  • Steps, outputs, and management practices of the ‘support’ activity
14:00

Kahvitauko

14:20

Support, part II

  • CSFs, metrics, and practical recommendations for the ‘support’ activity
14:40

The ITIL Product and Service Lifecycle

  • Managing the end-to end lifecycle
15:40

ITIL and other frameworks

  • ITIL, AI and other frameworks 
15:50

What next? 

16:00

Kiitos! Koulutus päättyy