ITIL® (versio 5) Foundation

26.–27.8.2026 | remote: Etäkoulutus, Teams

Ohjelma

Keskiviikkona 26.8.

09:00

Koulutuksen avaus

09:30

Key concepts of digital product and service management

10:15

Tauko

10:30

Service relationships

11:15

The ITIL Value System (ITIL VS)

11:35

Governance

11:50

Lounastauko

12:40

The ITIL Guiding Principles

14:00

Tauko

14:20

The ITIL Four Dimensions of Product and Service Management

15:20

Value chain and ITIL management practices, part I

  • Discover: Relationship management, continual Improvement
16:00

Huomiseen! Ensimmäinen koulutuspäivä päättyy

Torstaina 27.8.

09:00

Value chain and ITIL management practices, part II

  • Design: Information security management, capacity and performance management
  • Acquire: Configuration management, IT- asset management, supplier management
10:00

Tauko

10:15

Value chain and ITIL management practices, part III

  • Build: Deployment management
  • Transition: Release management, change enablement
  • Operate: Availability management, monitoring and event management
12:00

Lounastauko

12:45

Value chain and ITIL management practices, part IV

  • Deliver: Service request management, Service Desk, Service level management
  • Support: Incident management, Problem management
14:10

Tauko

14:30

Value streams: mapping and management

  • Key concepts of value stream mapping and management  
  • Application of value streams 
  • Purpose of value stream mapping and management
14:50

Continual improvement

  • ITIL Continual Improvement  
  • Continual improvement within the ITIL Value System and its role in the organization  
15:20

ITIL and other frameworks integration

  • ITIL and DevOps
  • ITIL and PRINCE2
15:35

What next?

  • How to prepare your exam
16:00

Kiitos! Koulutus päättyy