Developing your Communication Skills

Overview

Modern workplaces demand clear, adaptable, and purposeful communication. This practical workshop equips professionals to recognize and address the pressures that disrupt messages, adapt style to different people and contexts, and handle challenging conversations with confidence. Learners leave with a personalized toolkit to support clarity, tone, and intent in everyday interactions.

Prerequisites

There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.

Target audience

Professionals who want to refine how they communicate across roles, channels, and contexts — especially under pressure or in complex team environments.

Objectives

By the end of this course, learners will be able to:

• Recognize common habits and pressures that disrupt workplace communication.
• Adapt communication styles to suit different audiences, settings, and dynamics.
• Use structured techniques to navigate difficult conversations with clarity and confidence.
• Develop a personalized communication toolkit for clarity, tone, and alignment in daily interactions.

Outline

• Communication in Today’s World: Why messages get lost — and how the ACT model helps improve clarity, tone, and intent.
• Adaptive Communication: Shaping tone, structure, and format to suit different people and contexts.
• Handling Difficult Conversations: Using the ACT model to plan and deliver messages at the right time and tone.
• Build and Apply Your Toolkit: Creating prompts and resources for clear, inclusive workplace communication.

Exams and assessments

There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.

Hands-on learning

This session includes:

• Group work to adapt tone, structure, and format for different audiences
• Guided practice for handling challenging conversations using realistic scenarios
• Peer feedback to refine messages for clarity and impact
• Toolkit development to support clear, inclusive communication in daily interactions