Fundamentals of Communication

Overview

This interactive 90-minute session provides practical tools to sharpen communication clarity and inclusivity—whether in the room, online, or across hybrid teams. Learners explore simple, repeatable techniques to ensure messages land with purpose and tone, strengthen listening skills, and adapt style to suit different audiences and situations. Real-world scenarios and interactive activities create a focused space to practice skills that improve collaboration and reduce misunderstandings.

Prerequisites

There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.

Target audience

Professionals seeking to strengthen everyday communication skills, regardless of role or sector.

Objectives

By the end of this course, learners will be able to:

• Apply the ACT framework to improve message clarity, purpose, and tone.
• Describe how questioning and listening styles impact tone, clarity, and engagement.
• Recognize how tone, phrasing, and channel choices affect inclusion in hybrid teams.
• Draft a team message using the ACT model that balances clarity, tone, and inclusivity.

Outline

• Communicating with Clarity: Make messages clear, purposeful, and easy to act on.
• Making Conversations Work: Use questioning and listening to improve rapport, clarity, and trust.
• Inclusive Communication: Ensure every voice is heard in-person and in hybrid teams.
• Apply & ACT: Use awareness, clarity, and tone in real scenarios.

Exams and assessments

There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.

Hands-on learning

This session includes:

• Interactive discussions and real-world communication scenarios
• Practical exercises to sharpen clarity, tone, and questioning skills
• Peer activities to practice inclusive language and hybrid communication
• Guided application of a simple model to draft clear, purposeful team messages