Fundamentals of Emotional Intelligence

Overview

EI (emotional intelligence) is more than a buzzword – it’s a proven skill that builds trust, resolves conflicts, underpins transformational leadership and boosts collaboration.

This 90-minute virtual course focuses on two foundational pillars of EI – self-awareness and empathy – exploring what these mean in the workplace and providing practical tools to help learners build their emotional intelligence quotient (EQ), navigating workplace challenges with clarity and confidence.

Prerequisites

There are no prerequisites for attending this course.

Target Audience

This course is designed for anyone looking to develop their EI, whether in leadership, teamwork, or customer-facing roles.

Objectives

By the end of this course, learners will be able to:

• Identify the importance of self-awareness and empathy in workplace communication and relationships
• Apply practical tools – such as reflection and active listening – to enhance emotional intelligence
• Resolve challenging workplace situations (e.g., conflicts, feedback conversations) using EI strategies

Outline

Fundamentals of Emotional Intelligence

• What EI is
• Why EQ matters
• Assess yourself against key EI competencies

Building Self-Awareness

• Why self-awareness is so important to EI
• Learn about a key tool to develop your emotional self-awareness

Building Social Awareness and Empathy

• Explore the key elements of social awareness and empathy
• Learn how to insert a ‘pause’ to control your gut-level responses
• Learn about a key tool to better manage your emotional state and behaviour in challenging situations

Practical Application

• Apply your new learning to your own EI challenges and realistic scenarios

Exams and assessments

There are no examinations or assessments in this course. Learners will demonstrate their capability through practical application.

Hands-on learning

This course includes:

• Interactive activities
• Group discussions
• Pairs and small-group sessions to practise applying key EI tools