Fundamentals of Influencing and Engagement

Overview

Influence is one of today’s most valuable workplace skills, essential for collaboration, trust and achieving results at every level. This interactive 90-minute session introduces practical ways to communicate clearly, adapt your approach and build genuine engagement.
Through short discussions and real examples, participants explore what makes influence effective, how to ensure messages land, and how to create conditions where people want to contribute and commit.

Prerequisites

There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.

Target audience

Suitable for professionals in any role who want to strengthen their ability to influence, build trust, and engage others more effectively in everyday work situations.

Objectives

Learners will be able to:

• Recognise common influence styles and their impact on trust.
• Tailor messages to resonate with timing, purpose, and audience values.
• Apply simple behaviors to build trust and encourage buy-in.
• Apply influence behaviors in realistic workplace scenarios.

Outline

Module 1: Influencing basics

Explore personal influence habits and how different styles build trust.

Module 2: Make your message land

Practise shaping short messages with clear tone, timing, and focus.

Module 3: Engagement techniques

Try approaches that help people feel heard, involved, and valued.

Module 4: Influencing in action

Explore everyday examples and identify small shifts that boost impact.

Exams and assessments

There are no formal exams or graded assessments in this course. Participants will participate in practical exercises and short reflections to consolidate their understanding.

Hands-on learning

This session includes:

• Interactive chat and group discussions to share influence experiences
• Quick activities to explore style, tone, and timing
• Peer reflection to identify effective influencing behaviours
• Facilitator-led debriefs linking examples to real-world contexts