Horizon 8: Troubleshooting

Overview

Delivered by an Omnissa Certified Instructor, the Horizon 8: Troubleshooting course provides common Horizon infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and ensuring solutions are effective and free of side effects in real-world environments.

Prerequisites

Participants should have:

• A working knowledge of Omnissa Horizon infrastructure
• A background in End-User Computing
• Completed Horizon Deploy and Manage course

Target Audience

This course is designed for:

• Intermediate to advanced practitioners that support Horizon 8 environments.

Objectives

By the end of this course, learners will be able to:

• Develop a structured approach to troubleshooting.
• Resolve common issues that occur in a Horizon environment.
• Discuss Horizon Connection Server advanced configurations.
• Interpret Horizon Connection Server logs.
• Identify Unified Access Gateway configuration and certificate problems.
• Describe BLAST configuration verification using logs and settings.
• Describe how Horizon connections work and how to troubleshoot issues.
• Describe the use of TLS/ SSL certificates in Horizon and list troubleshooting steps for common problems.
• Describe Cloud Pod Architecture troubleshooting scenarios.
• Learn about the command line tools available.
• Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve
• system performance and reliability.
• Discuss how to troubleshoot problems related to instant clone VMs.
• Identify steps that you can follow to solve problems related to Horizon Client.
• Discuss troubleshooting steps applicable to device redirection in Horizon
• Troubleshoot redirection common problems

Outline

1 Course introduction

• Introductions and course logistics
• Course objectives

2 Review of Omnissa Horizon

• Review Horizon 8 architecture

3 Introduction to troubleshooting

• How to troubleshoot
• Troubleshooting resources

4 Horizon infrastructure troubleshooting

• Horizon Connection Server general troubleshooting
• Active Directory Lightweight Directory
• Service replication
• Working with Horizon Connection Server logs

5 Unified Access Gateway troubleshooting

• Unified Access Gateway deployment errors
• Monitor the Unified Access Gateway
• Troubleshoot a Unified Access Gateway Certificate
• Tools for troubleshooting connections on the Unified Access Gateway
• Troubleshooting the Unified Access Gateway

6 Blast configuration verification

• How to verify the current Blast configuration

7 Blast optimization

• Blast optimization overview
• Optimizing Blast for Wide Area Networks
• Work from home and home office to cloud
• Optimizing for quality

8 Horizon connections troubleshooting

• Understanding Horizon connections
• Horizon connections load balancing
• Troubleshooting Horizon connections
• Key ports and protocols
• Black screen

9 TLS certificate troubleshooting

• Horizon 8 TLS certificates
• Troubleshooting TLS certificates in Horizon 8

10 Cloud Pod architecture troubleshooting

• Cloud Pod architecture troubleshooting

11 Command line tools

• About the command line tools and how to use them
• Backing up and restoring Horizon 8 databases

12 Troubleshooting machines and desktops

• Help Desk tool deep dive
• Troubleshooting machines and desktops
• Troubleshooting Linux desktops

13 Optimizing Windows desktops and servers

• Why optimize a Windows image?
• Windows OS optimization tool for Horizon
• Using automation to build optimized Windows images

14 Troubleshooting instant clones

• Troubleshooting instant clones

15 Troubleshooting Horizon Client

• Horizon Client for Windows
• Horizon Client for Linux
• Horizon Client for Mac
• Horizon Web Client (HTML Access)

16 Troubleshooting device redirection

• Device redirection
• Nested RDSH redirection

Exams and Assessments

There is no certification associated with this course.

Hands-On Learning

Each lesson has an accompanying practical lab.