Leading People Through AI Transformation

Overview

AI transformation brings significant technological challenges for organizations – but the human dimension is often overlooked. To truly harness AI’s transformative potential, organizations must cultivate the human skills needed to navigate change, overcome uncertainty, and foster the creativity that drives innovation.

This unique and highly participative course equips managers and leaders across all sectors to address the people-centered challenges of AI. It explores the broader business context, the human skills required for successful adoption, strategies for managing fear and resistance, and ways to help individuals and teams feel confident and empowered in an AI-driven world – unlocking new value through creative engagement with emerging technologies.

Learners will engage in individual and group planning, challenge identification, solution generation.

Prerequisites

Learners should familiarise themselves with their organization’s AI governance policies and, ideally, bring along a means of access these during the course.

Target Audience

Managers and leaders at first-line to senior levels wanting to create a culture that embraces the challenge and opportunities of AI.

Objectives

By the end of this course, learners will be able to:

• Be clear on how AI is impacting your organization
• Define key models of human-AI interaction and the unique contributions of humans and AI in the workplace
• Identify the key skills, capabilities and mindsets people need to meet the challenge of AI transformation in the workplace
• Identify practical leadership strategies to successfully address the challenges of transformational change through AI
• Identify how to create an empowered, ‘AI-confident’ workforce through an ecology that maximizes opportunities for play, innovation and reduces fear
• Explore how AI governance needs to be able to ethically support your people and effectively manage workplace challenges – stress-testing your own policies
• Create a personal action plan to support you in leading your people through AI transformation
• Draft a team charter to support your people through AI transformation

Outline

Topic 1: AI in Context

• Setting the scene
• Models of human-AI interaction
• How AI is impacting your organisation

Topic 2: Mapping the Human Challenge

• The key challenges for employees and leaders
• Skills, capabilities and mindset shifts required

Topic 3: Leading through Uncertainty

• How people respond to transformational change
• Overcoming resistance
• What leaders need to do

Topic 4: Creating AI Confidence

• Entrainment and the importance of play
• Core principles for building AI-confidence
• Creating psychological safety
• Creating the AI-confident employee

Topic 5: Stress Testing your AI Governance

• Measuring your own AI governance against key criteria

Topic 6: Your AI Charter

• Creating a team charter for AI adoption

Exams and Assessments

There are no examinations or assessments in this course. Learners will demonstrate their capability through generating solutions to challenges.

Hands-On Learning

This course includes:

• Interactive activities
• Group discussions
• Pairs and small-group sessions to explore issues and generate solutions