Workspace ONE UEM Apple Device Management

Overview

This course provides a comprehensive introduction to Workspace ONE UEM as a unified endpoint management solution for Apple macOS and iOS devices. Designed for organisations managing Apple estates at scale, the course explores how Workspace ONE UEM supports secure device enrolment, configuration, application delivery, and ongoing lifecycle management.

Learners will gain a clear understanding of how Workspace ONE UEM integrates with Apple’s native management frameworks and services, including Apple Business Manager, to streamline deployment and administration. The course also introduces key capabilities such as profiles, Intelligent Hub, declarative device management, operating system update management, and troubleshooting tools. Through instructor-led explanations and applied demonstrations, participants develop the confidence to manage Apple devices more efficiently while supporting both IT and end-user requirements.

Prerequisites

Learners should have a foundational understanding of Workspace ONE UEM concepts and functionality. Prior experience in end-user computing environments is recommended, along with practical familiarity using Apple macOS and or iOS devices in a professional setting. This course is suitable for those who already have some exposure to device management and want to deepen their understanding of Apple-specific management capabilities within Workspace ONE UEM.

Target audience

This course is designed for administrators responsible for managing and supporting Apple devices within an organisation. It is suitable for IT professionals involved in endpoint management, mobility, and end-user computing who need to configure, deploy, and maintain macOS and iOS devices using Workspace ONE UEM. The course also benefits technical teams supporting Apple device enrolment, configuration, updates, and troubleshooting at scale.

Objectives

By the end of this course, learners will be able to:

• Describe the core features and functionality of Workspace ONE UEM for Apple device management.
• Explain how Workspace ONE UEM leverages and enhances Apple’s mobile device management framework for macOS and iOS.
• Navigate the Workspace ONE UEM console and perform basic user, group, and account administration tasks.
• Integrate Workspace ONE UEM with Apple services, including Apple Business Manager, to support automated device enrolment and application management.
• Use profiles and declarative device management to configure and manage Apple devices effectively.
• Manage operating system updates for macOS and iOS devices using Workspace ONE UEM tools and dashboards.
• Identify and apply troubleshooting techniques for common device and application management issues.

Outline

Introduction to the course and Workspace ONE UEM

• Course structure, objectives, and logistics
• Overview of Workspace ONE UEM as an endpoint management platform
• Understanding Apple device management within the broader Workspace ONE ecosystem

Introduction to Apple device management with Workspace ONE

• Core concepts of Apple device management
• Managing macOS and iOS devices using Workspace ONE UEM
• Enhancing Apple management capabilities with the Omnissa platform

Workspace ONE UEM console administration

• Navigating and customising the Workspace ONE UEM console
• Core console components and administration foundations
• Managing accounts, users, and groups within Workspace ONE UEM

Integrating Workspace ONE UEM with Apple services

• Overview of Apple services used for device management
• Integrating Apple Business Manager with Workspace ONE UEM
• Automated Device Enrolment workflows
• Application and content distribution using Apple volume purchasing

Workspace ONE Intelligent Hub and hubcli

• Introduction to Workspace ONE Intelligent Hub
• Configuring Hub Services for Apple devices
• Using sensors and scripts to gather device insights
• Managing devices with the Intelligent Hub command line interface

Using profiles for Apple device management

• Understanding profiles and their role in Apple device configuration
• Applying profiles to macOS and iOS devices
• Implementing declarative device management
• Creating and deploying profiles within Workspace ONE UEM

Operating system update management for Apple devices

• Overview of macOS and iOS update mechanisms
• Managing operating system updates using Workspace ONE UEM
• Monitoring updates through the device updates dashboard
• Enforcing software updates and managing update workflows
• Supporting updates through Intelligent Hub tools

Troubleshooting Apple devices in Workspace ONE UEM

• Introduction to troubleshooting concepts and tools
• Using the Workspace ONE UEM console for issue investigation
• Device-level troubleshooting techniques
• Using Workspace ONE Assist for remote support
• Identifying and resolving common Apple device management issues

Exams and assessments

There are no formal exams included in this course. Learners’ understanding is reinforced through instructor-led discussions, practical demonstrations, and knowledge checks aligned to real-world Apple device management scenarios.

Hands-on learning

This course includes applied demonstrations and guided exercises that show how to manage Apple devices using Workspace ONE UEM. Learners explore configuration workflows, device enrolment processes, and troubleshooting techniques in a practical context, with instructor guidance to reinforce best practices and operational understanding.