ITIL AI Governance (Version 5)

Overview

This 2-day extension module provides practical guidance for governing AI responsibly, effectively, and at scale. It helps organisations and professionals capture the benefits of AI while managing its risks. The course covers the fundamentals of AI governance, the relationship between governance and management, key AI concepts, value creation, risk management, and the application of governance models. It prepares delegates to pass the ITIL® AI Governance (Version 5) qualification exam.

Prerequisites

There are no prerequisites for this course.

Target Audience

This course is designed for all organisations and people aiming to accelerate success with AI. It is suitable for those involved in governing, managing, and using AI, including existing and new ITIL audiences, as well as those from PRINCE2, DevOps Institute, and beyond.

Objectives

• Understand the fundamentals of AI, governance, and AI governance, and describe their relationships
• Define key AI concepts and explain how AI types, characteristics, and models influence behaviour, use cases, risks, and governance needs
• Explain how AI creates value, supports outcomes, and introduces benefits, risks, and trade-offs
• Describe AI risks, ethical principles, and countermeasures, and how these shape governance requirements and controls
• Use the ITIL AI Governance Improvement Model to assess, design, implement, and maintain governance
• Apply AI governance across practical scenarios, frameworks, regulations, suppliers, and operational environments
• Recognize the importance of accountability, oversight, and human-centric approaches in AI governance

Outline

The AI World and the Need for AI Governance

• Explore why AI governance is becoming essential as AI transforms the workplace and business operations.

What is Governance?

• Understand the principles of governance and how they support responsible and effective AI use.

What is AI and What Can Be Governed?

• Learn the fundamentals of AI, its applications, risks and the areas that require governance.

When AI Governance Fails: Capabilities, Risks, and Controls

• Examine common AI risks and governance failures, and how effective controls can help mitigate them.

ITIL as a Governance Toolkit

• Discover how ITIL frameworks, models and principles can support AI governance and continual improvement.

ITIL AI Governance Improvement Model: Assess and Stress-Test and Define and Design

• Learn how to assess current governance arrangements and design an effective AI governance approach.

ITIL AI Governance Improvement Model: Implement and Maintain

• Explore how to embed, operate and continually improve AI governance across the organisation.

AI in Your World: Unlock AI in Your Role, Industry and Organisational Function

• Understand how AI can create value within different roles, industries and organisational functions.

Connecting AI Governance with Frameworks, Regulations, and Standards

• Explore how AI governance aligns with established frameworks, regulations and industry standards.

Exams and Assessments

• 40 multiple-choice questions
• Open book – The official ITIL AI Governance (Version 5) book may be used during the exam, including notes made within the text. No other reference materials are permitted
• 90-minutes duration
• Pass mark: 28 out of 40 (70%)
• The exam is delivered online via PeopleCert and can be taken at the learner’s convenience

Hands-on learning

This course includes:

• Scenario-based group discussions exploring real-world strategic challenges
• Practical exercises using AI governance models and frameworks
• Group activities to identify and address AI risks in sample scenarios
• Case study analysis to apply governance principles to real-world situations

What’s included:

Official ITIL® AI Governance (version 5) eBook provided with exam voucher – accessed via PeopleCert portal.