Goal

This ITIL Manager's Bridge course and examination will enable those with the current ITIL V2 Manager's Certificate to achieve the new ITIL V3 Expert-certificate.

Audience

This course is intended for IT Service Managers that need to learn ITIL V3 and want to upgrade their certificate.

Course will be held in Finnish using English course material.

Prerequisites

Manager's certificate in IT Service Management is a prerequisite. The qualification will not be awarded as a free-standing certificate and is only available to existing holders of the ITIL Manager's Certificate from earlier versions.
Successful completion will enable delegates to attain the ITIL Expert certificate in IT Service Management.

The format of the examination for the Bridge Qualification: ITIL V2 Manager's to ITIL V3 Expert will consist of a complex multiple choice, closed book paper of 20 questions, to be answered within 90 minutes. The pass mark will be 80% or more – 16 or more correct answers. Exams will be billed separately.

Introduction to ITIL V3 Service Management as a practise ITIL Service Lifecycle General concepts and principles Service Strategy processes Service Design processes Service Transition processes Service Operation processes Service Operation Functions Continual Service Improvement Processes Technology and architecture Complementary industry guidance Final summary Sample exam