Transform business workflows with generative AI (AB-730T00-A)

Overview

Generative AI is reshaping how organisations work, enabling business users to streamline tasks, improve decisions and unlock greater productivity. This one-day Microsoft course introduces learners to the practical application of generative AI through Microsoft Copilot, helping business professionals integrate AI into everyday workflows with confidence.

Designed specifically for business users, the course explores how Microsoft 365 Copilot can support routine activities such as content creation, information analysis, meeting management and collaboration. Through practical scenarios and guided exercises, learners gain hands-on experience using generative AI to enhance efficiency while understanding how to apply these tools responsibly and effectively.

This course provides a strong foundation for organisations looking to accelerate AI adoption and for professionals seeking practical skills to work smarter in an AI-enabled workplace.

Prerequisites

Before attending this course, learners should have:

Basic functional familiarity with Microsoft 365 applications An interest in improving workplace productivity through AI-enabled tools No prior AI knowledge, coding skills or technical background is required.

Target audience

This course is designed for business users who want to improve productivity and transform everyday ways of working using generative AI, including:

• Professionals across business functions looking to streamline daily tasks
• Knowledge workers seeking practical productivity gains with Microsoft 365 Copilot
• Business users in marketing, sales, operations, HR, finance and product management
• Teams beginning their Microsoft Copilot adoption journey
• Individuals interested in applying AI tools confidently without requiring technical expertise

Objectives

By the end of this course, you will be able to:

• Understand how generative AI is transforming modern business workflows
• Use Microsoft 365 Copilot to support common business tasks more efficiently
• Apply prompt-writing techniques to improve Copilot outputs
• Use AI to assist with content creation, analysis and decision support
• Improve collaboration and meeting productivity using Copilot capabilities
• Identify opportunities to integrate generative AI into everyday work routines
• Apply responsible AI principles when using generative AI tools in the workplace

Outline

Introduction to generative AI for business

Explore the fundamentals of generative AI and how it is being used across organisations to improve productivity, automate repetitive activities and support better outcomes.

Topics include:

• What generative AI is and how it works
• Business use cases for generative AI
• Opportunities and limitations of AI in the workplace
• The role of Microsoft 365 Copilot in business productivity

Responsible AI in practice

Learn how to use AI tools effectively and responsibly, with a focus on trustworthy, secure and ethical use.

Topics include:

• Principles of responsible AI
• Evaluating AI-generated outputs
• Data awareness, governance and trust considerations
• Using Copilot safely in business environments

Using Microsoft 365 Copilot to streamline work

Discover how Copilot can support day-to-day workflows and reduce time spent on manual tasks.

Topics include:

• Using Copilot as a productivity companion
• Supporting routine tasks with AI assistance
• Enhancing workflows across business functions
• Identifying where Copilot can add value

Prompting for better results

Develop practical prompting skills to improve the relevance and quality of Copilot responses.

Topics include:

• Foundations of effective prompting
• Structuring prompts for stronger outcomes
• Refining prompts iteratively
• Applying prompting techniques to business scenarios

Content creation and communication with Copilot

Learn how Copilot can help draft, refine and improve business content.

Topics include:

• Drafting business communications
• Improving reports, presentations and summaries
• Accelerating document creation
• Enhancing quality and consistency with AI support

Data analysis and decision support

Explore how Copilot can help business users interpret information and support decision-making.

Topics include:

• Analysing and summarising data
• Using AI-generated insights to support decisions
• Visualising information more effectively
• Applying Copilot in everyday analytical tasks

Meetings and collaboration with Copilot

See how AI can improve collaboration and help teams work more effectively.

Topics include:

• Supporting meeting preparation and follow-up
• Summarising discussions and actions
• Improving collaboration workflows
• Using Copilot to manage information across teams

Embedding AI into business workflows

Define practical ways to adopt generative AI as part of daily work.

Topics include:

• Mapping Copilot to business processes
• Identifying workflow improvement opportunities
• Driving adoption across teams
• Building confidence in day-to-day AI use

Benefits to you

By attending this course, you will:

• Gain practical experience using Microsoft 365 Copilot in business scenarios
• Learn how to work faster and more effectively using generative AI
• Improve confidence in adopting AI tools in everyday work
• Build skills to support productivity and better decision-making
• Understand how to apply AI responsibly in a business setting
• Establish a foundation for broader Copilot and AI learning pathways

Why choose this course

• Official Microsoft-authored training
• Designed specifically for business users
• No coding or technical expertise required
• Strong focus on practical, real-world use cases
• Supports Microsoft Copilot adoption initiatives across organisations
• Ideal introduction to generative AI in the modern workplace