ITIL® 4 Foundation in English
ITIL® is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, transformation and growth.
Upon successful completion of this course you:
- gain a fundamental understanding of the new ITIL 4
- gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination
ITIL Foundation is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.
After the ITIL 4 Foundation course you have a basic understanding of the following ITIL concepts:
- main ITIL terms
- four aspects of service management
- service value system
- service value chain
- main ITIL practices
- 7 principles of service management
The ITIL® 4 Foundation course requires no preliminary knowledge.
Contents of ITIL® 4 Foundation in English
Introduction to ITIL
The four dimensions of service management
The ITIL service value system
The ITIL service value chain
- Incident management
- Problem management
- Service request management
- Service level management
- Change control
- Service desk
- Continual improvement
- Supplier management, information security management, relationship management, IT asset management, monitoring and event management, release management, deployment management, service configuration management, service continuity management, availability management, capacity and performance management
The guiding principles
ITIL 4 Foundation certification test
The optional ITIL Foundation certification test is held on the last training day from 15:30 onwards. Examination cost is included in the course price.
If you are participating this training course remotely via net, you can also take the certification test online at your computer at the time most convenient to you. This test option is available even if you participate on onsite training.
We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.
Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The 1st training day ends at 16 - 16.30.
The 2nd training day ends at 15.30, after that is the (optional) ITIL 4 Foundation certification test at 15.30 - 16.45.
Those who pay with Tieturi training card will be charged 2,5 days. This includes the price of the certification test.
We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time (the test price is 386 eur if purchased separately).