EtusivuITIL®, IT-palvelunhallintaITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

Earn your ITIL® 4 Specialist: Create, Deliver & Support (CDS) certification with the award-winning team at Good e-Learning!

The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers. Kickstart your ITIL 4 training today!

Why should you take this course?

  • Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
  • The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam
  • The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced subject matter experts
  • Passing all the ITIL 4 modules is a requirement for reaching the level of 'ITIL Master'
  • We offer each student a FREE exam voucher
  • This course is fully accredited by PeopleCert on behalf of AXELOS 

Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. 

ITIL 4 Specialist: CDS exam:

  • This is a multiple choice 'Objective Test Question' (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

You will be tested on:

  • How to integrate value streams and activities
  • How to create and deliver IT-enabled products, services, practices, methods and tools
  • How to support IT-enabled products, services, practices, methods and tools
  • Your understanding of service performance
  • Your understanding of quality and improvement
  • How to use ITIL 4 in practice to plan and build value streams and chains




14 tuntia


719 €



Target Group

  • Organizations hoping to adopt ITIL 4 CDS best practices
  • ITIL 4 students looking to become qualified ITIL 4 Masters
  • IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
  • ITIL students hoping to complete the ITIL 4 Specialist branch of modules


What will you learn by taking this course?

  • How different value streams are built, tested and delivered, as part of an end to end process of continual iterations and feedback loops
  • How to integrate various value streams
  • How to assess service performance and utilize methods designed to improve service quality
  • How to use ITIL 4 in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
  • Everything needed to pass the official ITIL 4 CDS exam


This course is designed to prepare students to sit and pass the ITIL Specialist: Create, Deliver & Support examination. In order to sit the exam, students must satisfy one of the following criteria:

Contents of ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

An Introduction to ITIL 4 Specialist: CDS Learning Objectives

This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

Module 1: Professionalism in IT Service Management Learning Objectives

This module examines the role of different business skills in IT service management, including:

  • How organizations are typically structured, with people, teams, cultures all creating potential challenges to service value systems (SVS)
  • What kind of impact good communication can have on an SVS
  • How to plan and manage resources and utilize results-based reporting
  • The importance of creating and sustaining cultures that support continual improvement
  • The inherent value of information and technology, and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning and artificial intelligence
  • How to choose and implement effective information models

Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services Learning Objectives

This module examines ITIL value chains and value streams, as well as several ITIL practices. It addresses:

  • Key terminology, definitions, and analogies
  • The structure of typical ITIL service value chains and value streams, and how they are utilized within businesses and organizations
  • How to design value streams and describe steps within a value stream
  • Value stream mapping and processes, along with their considerations
  • How to create value streams for new services and apply core ITIL practices to ensure their success
  • How to restore live services by creating value streams and applying core ITIL practices to ensure their success
  • What a user support journey map looks like

Module 3: Prioritization and Managing Work Learning Objectives

  • This module looks at how to coordinate and manage work activities, including:
  • How to prioritize and structure work in order to create, deliver and support IT-enabled services
  • Various techniques which can be used to support work prioritization, such as ‘swarming’
  • Important commercial considerations, including sourcing and building components for individual services
  • Defining requirements, sourcing models and commodification
  • How to integrate and manage services

Module 4: 2x Practice Exam Simulators Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Create, Deliver & Support examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

Module 5: Course Wrap-Up Learning Objectives

This is a short module that sign-posts the end of the course.


The ITIL 4 Specialist: Create, Deliver & Support (CDS) online course on this page is provided by Good e-Learning, an Accredited Training Organisation of PeopleCert. Tieturi promotes this course for Good e-Learning. ITIL is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.


The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.