ITIL® 4 Strategist: Direct, Plan & Improve (DPI) eLearning
Earn your ITIL 4 Strategist: Direct, Plan & Improve (DPI) certification with the award-winning team at Good e-Learning!
With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL 4 training today!
Why should you take this course?
- Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
The course features regular knowledge checks to help students retain their training, along with a practice exam simulator to help them prepare for the ITIL DPI examination
The course features interactive slides, instructor-led videos, and other assets created alongside experienced subject matter experts
Passing all the ITIL 4 modules is a requirement for reaching the level of 'ITIL Master'
We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)
This course is fully accredited by PeopleCert on behalf of AXELOS
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:
Passing the ITIL 4 Strategist: DPI examination is a prerequisite for completing both the 'ITIL Managing Professional (MP)' and 'ITIL: Strategic Leader (SL)' streams. However, students only have to pass the exam once.
This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!)
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact firstname.lastname@example.org. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students mustrequest their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
You will be tested on:
Direct, Plan and Improve Concepts
Direction, Planning, and Principles in Context
GRC Principles and Methods
Organizational Change Management
Measurement, Indicators, and Reporting
Measurement and Value Streams
Stakeholders, Communication and Feedback
ITIL students aiming to reach the level of 'ITIL Master'
Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles
Organizations wishing to adopt the best practices of ITIL DPI
Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles
What will you learn by taking this course?
How to properly plan, review and improve products and services
How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
How to create a 'learning and improving' IT organization
How to apply the concepts covered in the course to real-world organizations
Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
How Lean and Agile ways of working can be leveraged for an organization’s advantage
Everything needed to pass the official ITIL 4 DPI exam
Contents of ITIL® 4 Strategist: Direct, Plan & Improve (DPI) eLearning
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1 Learning Objectives
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.
The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.
Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2 Learning Objectives
This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.
By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3 Learning Objectives
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.
By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).
The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4 Learning Objectives
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.
Module 5 Learning Objectives
This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.
By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6 Learning Objectives
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.
By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.
Module 7 Learning Objectives
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.
By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8 Learning Objectives
This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.
Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9 Learning Objectives
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.
Module 10 Learning Objectives
This is a short module that sign-posts the end of the course.
The ITIL course on this page is offered by Good e-Learning, an ATO of AXELOS Limited, ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.