ITIL(R) 4 Specialist: High-velocity IT

Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices apply to fast-paced, adaptive settings and how digital services can be delivered rapidly without compromising resilience or value.

Learners will gain an understanding of high-velocity techniques that enable faster development, resilient operations, assured conformance, and co-created value. The course also examines how to align digital product lifecycles with ITIL’s operating model and transition to Lean, Agile, or DevOps practices. It is ideal for professionals involved in digital transformation and working within highly automated environments.

By the end of this course, learners will be able to:

• Understand the nature of the digital enterprise and deliver value at speed
• Apply ITIL principles to enable fast-paced, resilient service delivery
• Optimise service offerings using design thinking and digital tools
• Recognise the characteristics of high-velocity organisations and operating models
• Balance stability with agility in adaptive systems
• Integrate digital product lifecycles into ITIL’s service value system
• Use iterative improvements to drive co-created value and continuous service innovation

A valid ITIL® 4 or ITIL® v3 Foundation certification is required.

Target audience

This course is suited to:

• IT managers and professionals delivering or supporting digital products and services
• Individuals working on digital transformation projects or in high-velocity environments
• Professionals adopting or transitioning to Lean, Agile, or DevOps approaches
• Suggested roles include DevOps Engineer, Release Manager, Cloud Architect, Test Engineer, Scrum Master, and IT Operations Manager

Course introduction and ITIL 4 overview

• Recap of ITIL 4 principles and positioning of high-velocity IT in the ITIL framework

High-velocity concepts

• Characteristics of high-velocity environments and digital transformation
• Comparing digital and traditional service management models

Digital product lifecycle

• Managing digital products through planning, development, delivery, and support
• Integrating product lifecycles into the service value system

High-velocity IT culture

• Building a digital-first culture of collaboration, innovation, and adaptability
• Encouraging experimentation, psychological safety, and transparency

High-velocity IT techniques – valuable investments

• Identifying and prioritising investments based on business value
• Using tools and metrics to evaluate and manage innovation portfolios

High-velocity IT techniques – fast development

• Leveraging Agile and DevOps methods for iterative delivery
• Aligning development practices with customer feedback loops

High-velocity IT techniques – resilient operations

• Building operational resilience through automation, monitoring, and incident response
• Managing change and complexity in real-time service environments

High-velocity IT techniques – co-created value and assured conformance

• Balancing innovation with governance and compliance
• Ensuring accountability, transparency, and measurable outcomes

High-velocity IT summary

• Consolidating course content and preparing for the certification exam

Exams and assessments

This course includes a formal certification exam:

• 40 multiple-choice questions
• 90 minutes duration
• Closed book format
• Pass mark: 28 out of 40 (70%)
• The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course

From 2023, all PeopleCert Global Best Practice certifications must be renewed after three years.

Hands-on learning

Learners will engage in:

• Scenario-based exercises simulating high-velocity IT environments
• Collaborative discussions around applying digital techniques in real-world settings
• Reflection activities to identify opportunities for improvement in their organisation
• Group work focused on bridging development and operations through Lean, Agile, and DevOps practices