Information to participants



Terms of delivery

Invoicing

Participants of open training will receive a course confirmation approximately one week in advance of the training. We will be invoicing the course after this.

We will be invoicing company-specific tailored courses after they have been held.

We add the valid value-added tax to all our prices (24%).

Terms of cancellation

Courses of 1–5 days

If you cancel the course less than 14 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost of any pre-ordered exams.

We reserve the right to make changes to the training offered by our international partners. We will contact you regarding these courses shortly after enrolment.

Courses of more than 5 days

If you cancel the course less than 21 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 14 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost for any pre-ordered exams.

Informator Training Cloud and QA courses

You can cancel the course for free three weeks prior to the start of the course, at the latest. If you cancel the course 1–3 weeks before the start, we will charge you 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the entire course fee.

Tests

We are an authorized Pearson VUE test center. The cancellation policy for VUE tests can be found on the VUE website.

Events

Any events subject to a fee are also subject to the same cancellation policy as our training.

You can cancel attendance to a free-of-charge event for free 24 hours prior to the event. If you fail to cancel and do not attend a free event, we will charge you 70 euros. There is no charge for free webinars and participants will be given recordings of most webinars.