Information to participants

Welcome to the course! Here you will find answers to frequently asked questions and directions to our training facilities at our Töölönlahti campus.

Here you will find answers to frequently asked questions, directions to our Töölönlahti Campus and our terms and conditions. If you can’t find what you are looking for, you should contact our customer service via the chat service, by contacting info@tieturi.fi or calling 010 432 1001.

Arrival instructions – Helsinki

You can find us on the Töölönlahti Campus in a red brick building at Mannerheimintie 15, 00260 Helsinki. You will know our building by The Sugar Girl statue in front of it, the row of flags and the neon signs on the façade. 

The renovation of Mannerheimintie started on 6 March 2023, which will result in changes to the tram and bus routes, as well as driving and walking routes. The renovation will be carried out in two phases and is expected to be completed in late 2025.

During the renovation, only one lane in each direction will be available for motor vehicles. From 6 March 2023, tram lines 4 and 10 and bus lines 63, 212, 213 and 400 will run along Runeberginkatu instead of Mannerheimintie. For more information on schedules and other issues related to the construction site, see the City of Helsinki website.

For those using public transport

The journey from Helsinki Central Station will take roughly fifteen minutes. You can walk around Töölönlahti bay or hop on a city bike or electric scooter in the summer months. 

There are plenty of public transport options. Many buses will take you to us from Elielinaukio next to the railway station (Rautatieasema), e.g., buses 40, 200, 300 and 431. You should alight on the Hesperian puisto (Hesperia park) stop and continue walking for another 250 m. You can also take trams 4 and 10 in front of department store Sokos (Mannerheimintie). You can alight on the Ooppera (Opera) stop.

During the renovation of Mannerheimintie, trams 4 and 10 will run along Runeberginkatu and Arkadiankatu to the Ooppera (Opera) stop.

You can get more detailed instructions by using the HSL route planner.

For those travelling by car

You can park your car in the parking areas next to the stadium or Töölö sports hall or the car park next to our campus at Töölönkatu 23. These parking spaces are subject to a fee.

FAQ

How do I sign up for training?

The easiest way to sign up is to click on the ”Ilmoittaudu” (sign up) button on the right side of the course description page or contact the chat service.

You can also sign up via e-mail by contacting info@tieturi.fi. Remember to specify the course that you wish to attend (course name and date) as well as precise company and invoicing details.

You can also sign up by calling +358 (0)10 4321 001.

I have signed up for training and received a confirmation. How will I know if the course will be available?

Once the training is confirmed, you will receive an invitation via e-mail approximately one week in advance including some additional information on practical matters.

If the training has to be rescheduled, we will inform you along with any further details one week prior to the course. In the event of a sudden cancellation, e.g., if the trainer falls ill, we will call you.

You can also check confirmed courses on our website. All confirmed courses are marked with GO!

What if I fall ill and can’t make it to the course?

Please contact our customer service at info@tieturi.fi or call +358 (0)10 4321 001. We will ask you to provide a doctor’s note if you are unable to attend.

I am arriving by car. Where can I park?

You can park your car in the parking areas next to the stadium or Töölö sports hall or the car park next to our campus at Töölönkatu 23. These parking spaces are subject to a fee.

What are your training facilities like?

Our campus classrooms are easily modified to suit groups of different sizes and different needs. All classrooms are equipped with digital whiteboards, efficient LED lighting and good acoustics. The classrooms are located on the second floor and they are accessible.

Our computer rooms house powerful PCs with all the software needed on our courses, the teaching network and fast connections.

Our classrooms are ventilated effectively, so you should probably bring a warm sweater with you if you are prone to feeling cold.

Will I be able to access the internet during the course?

Oh yes! Our PCs are connected to the internet, and if you are using your own device, you have the use of free Wi-Fi. The Wi-Fi password is available in all classrooms.

When do training days start and end? Is lunch included in the price?

Training days start at 9 am and end around 4 or 4.30 pm. However, we recommend that you check the exact start and end dates of your course when registering and in the course confirmation message, as the timetable may vary.

The price of the course includes breakfast, lunch and coffee. Breakfast is served in the Palmia Sakkaroosi restaurant on the lower level from 8 to 9 am. Lunch and afternoon coffee along with delicious pastries are also served in Sakkaroosi. You can enjoy coffee and tea from the vending machine in the lobby of the training facilities all day.

How can I provide feedback on the training?

We are doing our best to ensure that your training experience is a success, and we develop our operations based on the feedback we receive.

We will send a link to the feedback survey via e-mail during the last day of the course. We would greatly appreciate your response.

If you wish, you may discuss the course in person by contacting our customer service at info@tieturi.fi or calling +358 (0)10 4321 001 (weekdays 8 am–5 pm).

Will I need my own computer on the course?

No. If computers are required for training, they will be available in class. If you wish, you may bring your computer with you, but please let us know in advance if you are planning on using your own computer for programming training. You can also utilize your own computer for reading advance material for all courses.

I would like to receive a certificate of the training. What should I do?

Participants of open training will receive an electronic course certificate by email within a week. You can download, print and share the certificate on social media if you wish. You will also receive instructions on how to use the certificate and the possibility to check and correct your data.

If you do not receive it or if you have any questions, you can ask our training coordinators by email at info@tieturi.fi. In your message, please mention which training course you have participated in (course name and date) and your contact details.

Terms of delivery

Invoicing

Participants of open training will receive a course confirmation approximately one week in advance of the training. We will be invoicing the course after this.

We will be invoicing company-specific tailored courses after they have been held.

We add the valid value-added tax to all our prices (24%).

Terms of cancellation

Courses of 1–5 days

If you cancel the course less than 14 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost of any pre-ordered exams.

We reserve the right to make changes to the training offered by our international partners. We will contact you regarding these courses shortly after enrolment.

Courses of more than 5 days

If you cancel the course less than 21 days before the start of the course, we will charge 50% of the course fee. If you cancel the course less than 14 days before the start of the course, we will charge the full course fee. If you fail to attend the course, we will charge you the entire course fee as well as the cost for any pre-ordered exams.

Informator Training Cloud and QA courses

You can cancel the course for free three weeks prior to the start of the course, at the latest. If you cancel the course 1–3 weeks before the start, we will charge you 50% of the course fee. If you cancel the course less than 7 days before the start of the course, we will charge the entire course fee.

Tests

The cancellation policy for VUE tests can be found on the VUE website.

Events

Any events subject to a fee are also subject to the same cancellation policy as our training.

You can cancel attendance to a free-of-charge event for free 24 hours prior to the event. If you fail to cancel and do not attend a free event, we will charge you 70 euros. There is no charge for free webinars and participants will be given recordings of most webinars.