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ITIL® 4 Foundation eLearning

ITIL® 4 Foundation introduces the principles, practices, and mindset behind modern service management. Build the knowledge needed to create value, improve services, and support successful digital transformation initiatives.

Ajankohta

3.8.–31.12.2026

Ajankohta

3.8.–31.12.2026

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The foundation of better services starts here.

ITIL® 4, formerly known as the Information Technology Infrastructure Library, stands as a premier IT service management (ITSM) framework. It is renowned for its ability to assist IT teams in enhancing the value and strategic alignment of IT services, crucial for thriving in today’s competitive Digital Age.

This ITIL training provides a comprehensive introduction to the core elements of ITIL 4. Key topics covered include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, and the 7 ITIL Practices that underpin effective IT service management.

Upon completion of this course, participants will gain a robust understanding of how ITSM enables organizations to generate value through improved efficiency, speed, and continual evolution of services. Learners will be equipped with the knowledge to apply ITIL practices and tools effectively, succeed in the ITIL 4 Foundation exam, and contribute to ongoing service improvements within their organizations.

Exam Information 

To achieve the ITIL® 4 Foundation qualification, you must successfully pass the ITIL® 4 Foundation exam. The ITIL® exams are available online through a service provided by PeopleCert. 

Upon completing this course, you will be equipped to begin preparing for the Foundation exam. To aid in your preparations, this ITIL® 4 eLearning course includes two practice exams designed to mirror the actual exam environment. 

Before scheduling your exam, ensure that your device meets the necessary technical standards. For detailed instructions and further assistance, please refer to the PeopleCert website. 

Requests for exam vouchers are usually processed within two working days, though it may take up to five. Remember to request your voucher within the access period of the course, which begins on the date of your purchase. For additional details, check the Omniplex learning Support & FAQs page. 

ITIL® 4 foundation exam 

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam 
  • The exam is closed book, with only the provided materials being permitted for use 
  • The pass mark for the exam is 65%: you must answer at least 26/ 40 questions correctly 
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes 
  • Passing this exam will allow candidates to proceed to exams for intermediate ITIL® qualifications 

Tar­get Au­dience

  • Individuals eager to begin their ITIL training with an award-winning course provider.
  • Organizations planning to implement ITIL 4 best practices.
  • Professionals, either individuals or groups, interested in online ITIL training.
  • Team members and managers seeking a comprehensive understanding of the ITIL framework.
  • Aspiring candidates aiming to advance their careers in IT management.

Why take this course? 

Omniplex stands out as an award-winning provider and has been recognized as a ’Market Leader’ in ITIL® online training by Course Conductor. This ITIL® 4 course includes: 

  • An updated and comprehensive approach to IT service management as outlined in the ITIL® 4 syllabus. 
  • Recognition of ITIL® certifications as highly desirable by IT employers. 
  • Development input from ITIL® 4 book authors and leading industry experts. 
  • A complimentary eBook from PeopleCert included with the course materials. 
  • Preparation that ensures candidates are ready to pass the ITIL® 4 Foundation exam on their first attempt. 
  • Potential for significant salary increases; professionals with ITIL® Foundation certification have an average base salary of about $100,000 (or £41,000) according to Payscale. 
  • Free exam vouchers provided to Omniplex students, covering the costs of the ITIL® Foundation exam (terms and conditions apply). 
  • This ITIL® 4 Foundation course is accredited by PeopleCert. 

Partner Statement 

The ITIL® 4 Foundation course is provided by Omniplex Learning, an ATO of PeopleCert. 

Copyright Statement 

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved. 

Sche­du­le

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.

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    • Päivä 1

      Introduction to the ITIL® 4 Framework

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      This module offers a foundational understanding of ITIL® 4, detailing the evolution of the framework and providing a comprehensive overview.

      Content Covered:

      • Introduction and evolution of ITIL® 4
      • Overview of ITIL® 4 best practices and the certification scheme
      • Comparison between ITIL® v3 and ITIL® 4
      • Objectives of the ITIL® Foundation qualification
      • Target audience benefits and a practical case study

      Module 1: The Key Concepts of Service Management

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      Explores fundamental definitions and concepts related to service management, including the creation of value through services.

      Key Topics:

      • Understanding value and co-creation
      • The roles of organizations, service providers, service consumers, and other stakeholders
      • Definitions of products and services
      • Nature of service relationships
      • Balancing outcomes, costs, and risks

      Module 2: The Guiding Principles

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      Discusses the seven ITIL® Guiding Principles which are pivotal to ITSM best practices.

      Principles Covered:

      • Focus on value
      • Start where you are
      • Progress iteratively with feedback
      • Collaborate and promote visibility
      • Think and work holistically
      • Keep it simple and practical
      • Optimize and automate

      Module 3: The Four Dimensions of Service Management

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      This module addresses the holistic approach to service management through four dimensions.

      Dimensions Explored:

      • Organizations and people
      • Information and technology
      • Partners and suppliers
      • Value streams and processes

      Module 4: Service Value System (SVS)

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      Focuses on integrating various components and activities within ITIL® to facilitate value creation.

      Module 5: The Service Value Chain (SVC)

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      Detailed look at the ITIL® Service Value Chain and its six activities essential for delivering services.

      Module 6: Practice: Purpose and Key Terms

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      Reviews the purposes and definitions of the 18 ITIL® practices, emphasizing their implementation.

      Key Practices Include:

      • Continual Improvement
      • Information Security Management
      • Relationship Management, among others

      Module 7: Understanding the 7 ITIL® Practices

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      Provides in-depth insights into the seven critical ITIL® practices.

      Focus Areas:

      • Continual Improvement
      • Change Control
      • Incident Management, and more
      2x Practice Exam Simulators
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      Prepares candidates for the ITIL® Foundation exam with two comprehensive practice tests, simulating the real exam environment.

      Wrap-Up

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      Summarizes the course content, ensuring readiness for the ITIL® Foundation exam. When ready, candidates can request a free exam voucher from Omniplex.

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