Developing your Emotional Intelligence

Overview

Modern workplaces are hybrid, diverse, and fast-evolving. Advanced emotional intelligence (EI) techniques help you stay calm under pressure, foster trust across boundaries, and steer challenging conversations more effectively.

This highly interactive 3-hour workshop focuses on the practical application of EI in the workplace, including developing greater empathy, successfully managing your own emotional responses, and resolving conflict. It can be used stand-alone or to add greater breadth and depth to learning from our 90-minute Fundamentals of Emotional Intelligence (QAFEI).

Participants will practice handling more complex emotional dynamics in teams and cross-departmental settings, using practical case studies and interactive group work.

Prerequisites

There are no prerequisites for attending this course, though it can build on the learning from Fundamentals of Emotional Intelligence.

Target Audience

This course is designed for professionals who have grasped the basics of EQ but want to deepen their skills for more nuanced, emotionally charged situations.

Objectives

By the end of this course, learners will be able to:

• Recognise and manage emotional triggers in high-pressure or conflict situations
• Employ advanced empathy and communication techniques to guide challenging conversations
• Foster a positive team climate by balancing emotional needs with goal-focused leadership
• Develop a personal action plan for embedding EI skills in everyday interactions

Outline

Fundamentals of Emotional Intelligence

• Delving deeper into EI
• Exploring a seminal framework for EI

Developing Empathy

• What is ‘empathy’ and why is it important?
• Levels of empathy
• Tools to develop greater empathy with colleagues and customers

Self-Management and Regulation

• Exercising choice in your emotional and behavioural responses
• Reprogramming your responses to be more effective

Conflict Resolution

• Understanding the nature of conflict
• What drives conflict at work?
• Dealing with conflict in an emotionally intelligent way
• A tool for giving emotionally intelligent feedback

Collaborative Activities

• Practicing addressing challenges with empathy and applying new tools to your own and realistic conflict scenarios

Exams and Assessments

There are no examinations or assessments in this course. Learners will demonstrate their capability through practical application.

Hands-On Learning

This course includes:

• Interactive activities
• Group discussions
• Pairs and small-group sessions to practise applying key EI tools