ITIL® 4 Specialist: Monitor, Support and Fulfil eLearning

See more. Support better. Deliver faster.

This course provides an in-depth exploration of five critical ITIL® 4 management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It aims to deliver comprehensive best practice guidance that enriches both strategic and operational aspects, helping candidates maximize value from these practices.

The ITIL 4 Specialist: Monitor, Support, and Fulfil course is meticulously structured around the ITIL framework to ensure alignment and coherence. The accompanying examination evaluates whether candidates have a thorough understanding of and can effectively apply the principles and methodologies detailed in the ITIL 4 publications covering these practices. This includes a demonstration of knowledge in the Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management practices, ensuring a well-rounded competency in ITIL 4’s core management areas.

Exam Information 

This exam is formatted as an Objective Test Question (OTQ) multiple-choice exam with the following parameters: 

• Number of Questions: 60 
• Duration: 90 minutes (extended to 112.5 minutes in countries where English is a second language) 
• Exam Format: Closed book, with only provided materials allowed for use during the exam. 
• Passing Mark: 65% 

This course is structured to ensure students are well-prepared to pass the ITIL® 4 Specialist: Monitor, Support and Fulfil examination successfully. 

Included in the course is a complimentary exam voucher. 

Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website. 

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the Omniplex Support & FAQs page.

Tar­get Au­dience

• IT Operations personnel
• IT Service Managers
• Product Managers

What will you learn?

• Fundamental Concepts of the MSF Practices 
• Success Factors of the MSF Practices 
• Processes within the MSF Practices 
• Essential Roles and Competencies in the MSF Practices 
• The Impact of Technology and Automation on the MSF Practices 
• The Contribution of Partners and Suppliers to the MSF Practices 
• The ITIL® Capability Model 

Why take this course? 

• Omniplex Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor  
• The ITIL® Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector  
• The course has been developed with insights from leading experts, including authors of various ITIL® 4 publications  
• Students of Omniplex Learning benefit from free exam vouchers, covering the costs of the exam (terms and conditions apply)  
• This ITIL® 4 Specialist: Monitor, Support and Fulfil course is accredited by PeopleCert 

Partner Statement 

The ITIL® 4 Specialist: Monitor, Support and Fulfil course is provided by Omniplex Learning, an ATO of PeopleCert. 

Copyright Statement 

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.   

Sche­du­le

The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.