ITIL Managing Professional Transition

Overview

ITIL® Managing Professional Transition (Version 5) provides the most efficient upgrade route for experienced ITIL professionals who hold either: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master certifications. The 5-day course focuses exclusively on the key enhancements introduced in ITIL (Version 5) across Foundation, Product, Service, Experience and Transformation.

This fast-track course protects previous investment in ITIL certifications while enabling professionals to progress towards future-ready digital product and service management capabilities. Learners gain a clear understanding of what has changed, how the framework has evolved, and how to apply new guidance to deliver measurable value across organisations.

The training consolidates essential concepts from the ITIL 5 framework and prepares learners for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) examinations.

Prerequisites

Learners must hold one of the following:

• ITIL 4 Managing Professional
• ITIL 4 Master
• ITIL v3 Expert (MALC)
• ITIL v3 Master

Target Audience

This course is designed for professionals who have already invested in ITIL and require a straightforward upgrade route to ITIL (Version 5).

Typical roles include

• IT service management professionals
• Digital product managers
• Service delivery managers
• Service operations managers
• Service desk and support leaders
• DevOps and platform professionals
• IT and digital transformation leaders
• Professionals across all sectors involved in digital product and service management

Objectives

By the end of this course, learners will be able to:

• Understand the key enhancements introduced in ITIL (Version 5)
• Explain how ITIL has evolved from ITIL 4
• Apply updated ITIL concepts across product and service lifecycles
• Integrate human experience into service design and delivery
• Align people, processes and technology to deliver measurable value
• Prepare for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) exams

Outline

This five-day course consolidates the most important updates from the ITIL (Version 5) Managing Professional modules:

• ITIL Foundation (Version 5) updates
• ITIL Product (Version 5)
• ITIL Service (Version 5)
• ITIL Experience (Version 5)
• ITIL Transformation (Version 5)

What you will learn

• The most important updates across the ITIL (Version 5) framework
• How to transition efficiently without repeating existing knowledge
• How to apply updated practices to digital products and services
• How to deliver measurable value through transformation

ITIL Foundation (Version 5) updates and framework evolution

Topics include:

• Overview of the ITIL framework evolution
• Key enhancements introduced in ITIL (Version 5)
• Updated service value system and guiding principles
• Changes impacting digital product and service management
• Understanding the new upgrade pathway

ITIL Product (Version 5)

Topics include:

• Digital product lifecycle management
• Value creation through product thinking
• Collaboration between product and service teams
• Continual improvement of digital products
• Aligning product strategy with organisational goals

ITIL Service (Version 5)

Topics include:

• Designing and delivering high-value services
• Service lifecycle integration
• Service support and optimisation
• Value creation for stakeholders
• Continual service improvement practices

ITIL Experience (Version 5)

Topics include

• Human-centred service design
• Trust, perception and engagement in service delivery
• Measuring experience and value
• Improving user and customer outcomes
• Embedding experience into digital service strategies

ITIL Transformation (Version 5)

Topics include

• Balancing governance, execution and continual learning
• Aligning people, processes and technology
• Delivering measurable value through transformation
• Building organisational resilience
• Driving sustainable change and innovation

Exams and assessments

This course includes two formal certification exams delivered online through PeopleCert, allowing learners to take each exam separately and at a time that suits their schedule.

ITIL Managing Professional Transition (Version 5) exam

• 60 multiple-choice questions
• Open book – The official ITIL Product, Service and Experience books may be used during the exam, including notes made within the text. No other reference materials are permitted
• 120-minutes duration
• Pass mark: 42 out of 60 (70%)

ITIL Transformation (Version 5) exam

• 40 multiple-choice questions
• Open book – The official ITIL Transformation (Version 5) book may be used during the exam, including notes made within the text. No other reference materials are permitted
• 90-minutes duration
• Pass mark: 28 out of 40 (70%)

After completing this ITIL Managing Professional Transition (Version 5) course, your certification will migrate to the following designations:

• ITIL 4 Master migrates to ITIL Master (Version 5)
• ITIL 4 Managing Professional migrates to ITIL Managing Professional (Version 5)
• ITIL v3 Master migrates to ITIL Managing Professional (Version 5)
• ITIL v3 Expert migrates to ITIL Managing Professional (Version 5)

Hands-on learning

This course includes:

• Scenario-based group discussions exploring real-world strategic challenges
• Practical exercises applying the strategy development and implementation cycles
• Instructor-led workshops focused on strategic decision making and organisational alignment

Key benefits

• A clear and simple upgrade path for existing ITIL professionals
• Efficient learning focused only on what has changed
• Faster alignment of product and service teams
• Improved customer trust and value delivery
• Support for progression to future-ready roles