1. Foundation level: ITIL Foundation (Version 5)

ITIL® (Version 5) Foundation is the starting point for all ITIL studies. We recommend it to anyone working with IT services.

This two-day course requires no prior knowledge, and the certification exam is included in the course fee. If you already hold ITIL 4 Foundation, you can upgrade your certification in one day with our ITIL® Foundation (Version 5) Bridge course.

2. Advanced levels

The prerequisites for advanced modules are ITIL Foundation (Version 5), Foundation Bridge or any ITIL 4 certification. Modules can be combined to earn professional designations.

ITIL® Transformation (Version 5)
Learn to manage large-scale change effectively, connect strategy with execution and turn digital investments into measurable business benefits. This core module only needs to be completed once and counts towards all designations. It is suitable for leaders, managers, service and product managers, and those leading change initiatives.

ITIL® Product (Version 5)
Gain modern tools for managing digital products and services throughout their lifecycle, covering value streams, roadmaps, user-centred design, and the application of AI and Site Reliability Engineering (SRE) principles. Suitable for roles such as Product Managers, Product Owners and architects.

ITIL® Service (Version 5)
Learn to build more effective IT services that support business needs using service management best practices. Discover how incident, change and service management contribute to organisational goals, and develop a shared language across business, development and IT operations.

ITIL® Experience (Version 5)
A good IT service does more than work well — it feels right to the people using it. Learn to improve service experiences systematically, identify pain points early and use AI responsibly to enhance experiences.

The designations consist of the following modules:

• ITIL Managing Professional: Product, Service, Experience and Transformation.
• ITIL Strategic Leader: Strategy and Transformation. Designed for senior leaders, including CIOs.
• ITIL Practice Manager: One of three practice modules — Monitor, Support & Fulfil; Plan, Implement & Control; or Collaborate, Assure & Improve — plus Transformation. Each practice module combines five practices, so individual practice courses are no longer available. For now, the course content remains the same as in the ITIL 4 practice courses.

All course materials and exams are in English. Courses are delivered in Finnish, and the certification exam is included in the course fee. View the complete path on PeopleCert’s website: ITIL certifications (ITIL.com).

ITIL® AI Governance (Version 5)
Take control of AI, rather than letting it control you. Learn to establish clear responsibilities, decision-making processes and governance structures for AI, while balancing innovation, risk management, ethics and compliance. Explore how to use the ITIL AI Capability Model (6C Model) to assess your organisation’s AI capabilities.

The course is suitable for all professionals involved in adopting, managing or overseeing AI. There are no prerequisites, so the certification can be taken as a standalone course.

3. ITIL Master

There is no separate exam for the ITIL Master designation. It is awarded once you have achieved the Practice Manager, Managing Professional and Strategic Leader designations.

Version 5 certifications have a renewal date three years after certification. One way to renew is to complete another ITIL module.

For ITIL 4 certification holders: Bridge courses to Version 5

Your ITIL 4 certification remains valid and meets the prerequisites for Version 5 advanced modules. You do not need to take Foundation again.

ITIL® Foundation (Version 5) Bridge
Upgrade your ITIL 4 certification to the latest version. The course covers key updates to the framework’s concepts, structure and approach, as well as the impact of digitalisation and AI on the service lifecycle. ITIL 4 Foundation is required, and ITIL (Version 5) Foundation certification is included in the course fee. PeopleCert will offer the Bridge exam until 31 December 2027.

ITIL® Managing Professional Transition (Version 5)
Update your ITIL knowledge and certification to Version 5 without unnecessary repetition. The course brings together the key updates in product, service, experience and transformation management, and prepares you for two certification exams. Prerequisites are ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master.

Holders of ITIL 4 Strategic Leader can update their designation by completing the ITIL® Transformation (Version 5) course.

Under PeopleCert’s current plan, all ITIL 4 modules will be retired on 31 December 2027. We therefore recommend starting any new ITIL studies with Version 5.