Processes

Processes are standard operations in today’s business. In today’s working life, nearly all operations are carried out as processes or operating methods that create predictability, quality, results and effects, which generate added value. Processes have clearly defined beginnings and ends, and they are always repeated in the same way, which is why you should consider how these processes could be carried out in the most efficient and standardized way.

Process work principles, practices and tools

Process development can be examined on various levels. On the top level, we could discuss one of the hottest current trends, service design, because nearly all organizations are trying to figure out which new service they could offer to their customers. The immense popularity of service design is due to the fact that services breed money – especially if those services are designed and implemented customer-centrically.

After design, you should productize your service. This helps you package the service into an entity that is easy for the customer to understand and buy. After productization, the service is also easier to price.

After productization and pricing, you must think of how to produce the service. At this stage, you often start to re-examine your own processes and consider developing new ones. Our selection includes excellent training for developing business-oriented processes.

Completely new, as well as old and improved, processes should be modelled clearly so that they can be reproduced while keeping quality uniform. A good model will streamline operations within the organization and especially when the process is passed on to a subcontractor. Our process modelling course will provide you with excellent abilities to model processes and improve efficiency and agility.

You should finish the exercise by creating electronic drawings of the modelled processes. Microsoft Vision is an excellent tool for this, and we will provide you training on using the software on both the basic and advanced level.