ITIL®, IT service management

The most popular service management framework in the world

Kanban perusteetNew!

Tässä koulutuksessa tutustut Kanban-järjestelmään ja erityisesti sen ytimessä olevan Kanban-taulun käyttöön. Opit minkälaisia yhteisiä toimintatapoja ja sääntöjä tarvitaan sen tehokkaassa ja onnistuneessa hyödyntämisessä. Saat taitoja ...
Helsinki Classroom
1 päivä 6.5.
890 €TAI
1 koulutus-
korttipäivä
GO!Guaranteed!

ITIL® 4 Foundation

ITIL® 4 Foundation valmentaa ITILin uusimpaan versioon. Koulutuksessa käyt läpi koko ITIL sisällön kansainvälisten sertifiointivaatimusten mukaisesti. ITIL-kurssin jälkeen sinulla on ymmärrys keskeisistä ITIL-käsitteistä. Koulutus valmistaa ...
Helsinki Classroom
Remote
2 days 14.-15.5.
3.-4.6.
27.-28.6.
2190 €OR
3 training card days
GO!Guaranteed!

FitSM® Foundation

This FitSM Foundation training course gives you insight into the basic IT service management concepts and terms, the purpose and structure of FitSM standards and ...
Helsinki Classroom
Remote
1 day 27.5.
890 €OR
1 training card day

Käyttövaltuuksien hallinta (IdM) organisaatiossa

Saat perustiedot käyttövaltuushallinnan (KVH) prosessien kehittämiselle ja hallinnoimiselle osana organisaation tietoturvallista toimintaa. Käyttövaltuuksien hallinnan koulutuksessa perehdyt keskeisimpiin lakien ja asetusten asettamiin vaatimuksiin koskien käyttöoikeuksien (IdM, ...
  Classroom
Remote
1 day
890 €OR
1 training card day

Kanban työpajaNew!

Tässä työpajassa luodaan Kanban taulu sekä sovitaan organisaatiolle yhteiset toimintatavat sen tehokkaaseen ja onnistuneeseen käyttöön. Tämä on organisaatiokohtaisesti järjestettävä työpajavetoinen toteutus Kanban perusteet -kurssista.  Työpajassa käydään ...
  Classroom
Remote
1 day

SRE Practitioner (SREP) eLearning

Become a fully certified site reliability engineer with this fully accredited SRE Practitioner course from Good e-Learning! Optimizing speed, collaboration, and reliability is crucial for the ...
  Online
16 hours
699 €

ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) eLearning

This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL® 4 framework. ...
  Online
18 hours
719 €

ITIL® 4 Practitioner: Incident Management

The ITIL® 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal ...
  Online
5 hours
349 €

ITIL® 4 Practitioner: Problem Management eLearning

The ITIL® 4 Practitioner: Problem Management practice module is for IT professionals who want to ensure that errors in the live environment are identified, analysed, ...
  Online
5 hours
349 €

ITIL® 4 Practitioner: Service Desk Practice eLearning

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, ...
  Online
5 hours
349 €

ITIL® 4 Practitioner: Monitoring and Event Management eLearning

The ITIL® 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and service components, and record, ...
  Online
5 hours
349 €

ITIL® 4 Specialist: Monitor, Support and Fulfil eLearning

This course combines the understanding of the key concepts, principles, value and challenges of five ITIL® 4 management practices, namely, the ITIL 4 Incident Management ...
  Online
30 hours
1029 €

Arvovirrat ja pullonkaulojen optimointi automaatiolla (RPA)

Arvovirta (Value Stream) on yksi Lean-filosofian tärkeimmistä aiheista ja yksi maailman tehokkaimmista prosessien optimoinnin työvälineistä. Arvovirtojen avulla tunnistetaan ja optimoidaan toiminnallisten prosessien pullonkaulat tiedolla johtaen. ...
  Classroom
Remote
1 day
890 €OR
1 training card day

ITIL® 4 Foundation in English

ITIL® is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, ...
  Classroom
Remote
2 days
2190 €OR
3 training card days

ITIL® 4 Foundation eLearning

Opiskele itsenäisesti ITIL® 4 Foundation -tason sertifiointia varten tällä akkreditoidulla Good e-Learning-onlinekurssilla! This accredited ITIL® 4 Foundation course offers an excellent introduction to the new framework ...
  Online
14 hours
649 €

Tietotyön prosessien automatisointi

Tällä kurssilla ymmärrät, kuinka prosessiautomaatioon tulee lähteä ja kuinka sitä tulee johtaa, suunnitelmallisen ja todennettavissa olevan vaikuttavuuden saavuttamiseksi – jatkuvan kehittämisen mallilla. Prosessiautomaatio ja ohjelmistorobotiikka ...
  Classroom
Remote
2 days
1590 €OR
2 training card days

ITIL® 4 Strategist: Direct, Plan & Improve (DPI) eLearning

Earn your ITIL® 4 Strategist: Direct, Plan & Improve (DPI) certification with the award-winning team at Good e-Learning! With IT being such an integral part of ...
  Online
16 hours
719 €

ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

Earn your ITIL® 4 Specialist: Create, Deliver & Support (CDS) certification with the award-winning team at Good e-Learning! The key to successfully managing IT is to ...
  Online
14 hours
719 €

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) eLearning

Earn your ITIL® 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning team at Good e-Learning! As vital as IT is, it doesn’t exist in ...
  Online
16 hours
719 €

ITIL® 4 Specialist: High Velocity IT (HVIT) eLearning

Earn your ITIL® 4 HVIT certification with the award-winning online training team at Good e-Learning! The modern world of IT is more fast-paced than ever. Success ...
  Online
16 hours
719 €

ITIL®, IT service management

ITIL® is a collection of the best IT service management and production practices that support organizations in adapting to changes. It is no wonder that it is so popular throughout the world, and it is also successfully applied to many IT organizations in Finland.

The most recent version of ITIL, ITIL 4, was published in early 2019. It provides a practical and flexible platform for companies to travel along towards the new, digital world by bringing people, digitalization and physical resources together.

ITIL 4 focuses more on the world of technology and operations with Agile, DevOps and the digital transformation than its predecessor. The new version is based on cooperation, transparency, automation and comprehensive work. The core elements present in the previous versions, which make ITIL so valuable, are naturally still there.

Learn more about ITIL

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS. 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.