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Scrum Master II (SM II)


Agile professionals have long waited for the next step, one that would build on the skills learned during Scrum Master certification. Since working as Scrum master you likely have realized that there is more to it than what was covered in basic Scrum Master class. This Scrum Master II (SM II) training explores agile facilitation & coaching skills and how you as Scrum master use these to enhance performance and satisfaction in teams. Successful completion of this course grants you skills for these and will help you to prepare for Professional Scrum Master™ II (PSM™ II) certification exam., Professional Scrum Master, PSM are trademarks of and may be registered in the United States Patent and Trademark Office and in other countries. Our classes are independent of and not affiliated with



Training formats



2 päivää


1690 €



Target Group

Scrum Masters, agile coaches, team leaders, team coaches, team leads, technical managers, technical leads


This advanced-level, very hands-on and fast-paced course is designed to develop your Scrum master skills from good to great, to go beyond the basics of the Scrum master by providing you skills to:

  • Facilitate better dialogue between Product Owners, scrum team members, customers, stakeholders, and executives
  • Respond confidently when encountering resistance to change, lack of engagement, low motivation, and unavailability of key people
  • Increase engagement to encourage greater accountability, commitment, and buy-in
  • Serve better Product Owners to deliver value to customers and users
  • Scale Scrum and Agile beyond a single team


When taking SM II course, you should have work experience as a Scrum Master and a strong understanding of the fundamentals of scrum. Having basic level Scrum Master certification (PSM I, CSM) is not mandatory, but it is strongly recommended.

Scrum Master II (SM II) course content

1. Towards Mastery

  • ShuHaRi

2. Lean, Agile, & Scrum

Agile and Lean Values, Principles, and Worldview

  • Agile Manifesto and Scrum
  • Historical outline of Scrum and Agile
  • Other Lean/Agile development frameworks
  • ScrumMaster rectifying violation of Agile principles
  • Personality traits of an excellent ScrumMaster

Empirical Process Control

  • Inspect-and-adapt process in Scrum events
  • When does transparency, inspection, and adaption not work effectively?

3. Scrum Master Core Competencies


  • Facilitative listening techniques
  • Multiple frames of reference
  • Divergent thinking and convergent thinking
  • Contents and agenda
  • Recused Scrum Master
  • Obstacles to clear communication
  • Working agreement


  • Coaching Stance
  • Coaching Techniques
  • Coaching Let’s do it


  • Explain Scrum to a Business Stakeholder

4. Service to the Development Team

Definition of Done

  • Definition of Done for a non-software product
  • Improving “Done.”
  • Creating Definition of Done


  • Coaching to foster greater self-organization
  • Self-organizing team and challenges during a retrospective
  • Countermeasures to challenges

Team Dynamics

  • A working group vs. a team
  • Team formation and development
  • Attributes of effective teams
  • Improving team performance

Value of Development Practices

5. Services to the Product Owner

Coaching the Product Owner

  • From Product Vision to Product Backlog
  • Facilitating the creation of the Product Vision
  • Creating Product Backlog items
  • Facilitating a Product Backlog refinement session
  • Product Owner in the retrospective

6. Service to the Organization

Resolving Impediments

  • Addressing typical impediments for a Scrum Team
  • Impediment evaluation in depth
  • Identify a root cause(s) of an impediment

Scaling Scrum

  • Why scaling might not be such a great idea
  • Techniques for handling dependencies
  • Scaling frameworks

Organizational Change

  • Change in an organization

7. Scrum Mastery

Personal Development

  • Personal fulfillment of the five Scrum Values
  • Your driving factors
  • Destructive conflict
  • Responding to a conflict

Servant Leadership

  • Goals and attributes of a servant leader
  • Resolving an organizational impediment


  • The course price includes an online test in English for the Professional Scrum Master™ II (PSM™ II) certification. You take the test from your own computer at a time of your choice. 
  • Professional Scrum Master II (PSM II) test:
    • Passing score: 85%
    • Time limit: 90 minutes
    • Number of Questions: 30 (partial credit provided on some questions)
  • After passing the exam, you are listed as Professional Scrum Master II (PSM II) in the web-page of 
  • Free Credly digital credential included
  • Lifetime certification - no annual renewal fee required

Training material

The training material and certification test are in English. The training is run in Finnish or in English, see the information next to the training date.

Scrum master training package

If you are an experienced Scrum master without a certification, you can simultaneously buy both Scrum Master I and Scrum Master II training courses at a reduced price of 2745 eur + vat (normally 3280 eur + vat). To claim the benefit, mention "Scrum Master combined" in the additional information field of the enrollment form. 

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