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ITIL® 4 Foundation in English


ITIL® is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, transformation and growth.

Upon successful completion of this course you:

  • gain a fundamental understanding of the new ITIL 4 
  • gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination

Training formats



2 days


2190 €



Target Group

ITIL Foundation is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.


After the ITIL 4 Foundation course you have a basic understanding of the following ITIL concepts:

  • main ITIL terms
  • four aspects of service management
  • service value system
  • service value chain
  • main ITIL practices
  • 7 principles of service management


The ITIL® 4 Foundation course requires no preliminary knowledge.

Contents of ITIL® 4 Foundation in English

Introduction to ITIL
Key concepts
The four dimensions of service management
The ITIL service value system
The ITIL service value chain
Major practices

  • Incident management
  • Problem management
  • Service request management
  • Service level management
  • Change control
  • Service desk
  • Continual improvement

Other practices

  • Supplier management, information security management, relationship management, IT asset management, monitoring and event management, release management, deployment management, service configuration management, service continuity management, availability management, capacity and performance management

The guiding principles


ITIL 4 Foundation certification test

The optional ITIL Foundation certification test is included in the course price.

You take the certification test online at your computer at the time most convenient to you.

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Course begins at 9.00, breakfast is served from 8.15 onwards.
Training days end at 16 - 16.30.


The price of taking the certification test one time is included in the training price.

Those who pay with Tieturi training card will be charged 3 days. This includes the price of the certification test.

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