Practical Application of Change Enablement

Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real environment.

This set of Practical Application courses are designed to meet that demand. In these courses attendees/learners will spend two days with an instructor talking through the practical application and delivery of a specific practice.

This course is focussed upon Change enablement. Whether in a public or private enterprise, whether you work in a new agile company, or your company is structured more traditionally Whether your focus is profit, health, societal improvement or safeguarding the nation, everyone requires the ability to change, accept change and deliver change. This course provides you with the skills, the insight and even some of the tools required to be successful in improving, implementing, or assessing the change enablement (or Change management) practice in your organisation.

An ITIL 4 foundation certificate holder is preferred, however a rudimentary familiarity with ITIL is sufficient

Target Audience

This course is appropriate for all. Anyone with an interest or responsibility for changes, or the change enablement activities, in an organisation will find this course useful.

This course follows the ITIL continual improvement model in its delivery but has a 100% focus upon Change enablement. Providing activities, tools, and consideration points for the practice throughout.

1. What’s the vision– The Vision to metrics trail – Purpose of the change – RACI
2. Where are we now – Change models – Change authorities – Change schedule – Value streams for changes – baselines
3. Where do we want to be – Business cases – SMART – Success measures – Change authorities
4. How do we get there – Change models – Shift left – Improvement plans – CAB – KPIs/CSFs/PSFs – Stakeholder – Communication planning
5. Take Action – Change planning – Roles - Observing and monitoring progression - Interfaces
6. Did we get there – Scorecards – Change reviews – Benefits realisation - – Value streams for changes – baselines
7. How to keep the momentum going – Considering the next cycle – New change authorities – Improved value streams