Supporting and Troubleshooting macOS

This 5-days, hands on course will provide learners with an in-depth exploration of the Apple operating system - macOS. Using a mixture of trainer-led presentations and hands-on exercises, learners will set their computers up from scratch; configure settings and explore the latest features; and learn how to troubleshoot and resolve problems.

• Install, deploy and configure macOS
• How to manage differ user accounts in macOS
• Understand and configure built-in security features
• Managing the macOS file systems
• Configure and troubleshoot macOS networking
• How to manage macOS with Mobile Device Management solutions
• Installing and troubleshooting applications
• macOS peripheral management
• Manage and troubleshoot the boot process

Some knowledge of macOS would be ideal but not necessary.

Installing, deploying and configuring macOS

• Installing macOS on a new Mac
• Deployment options for macOS
• Using internet recovery to rebuild a Mac
• Reinstall macOS from installer app
• Using beta versions of macOS via Apple Seed for IT
• Understanding System Preferences on macOS
• Configuring macOS Content Caching

Managing users

• Understanding macOS user types
• Creating local Admin users
• Creating local Standard users
• Resetting local passwords
• Binding macOS to Microsoft Active Directory
• Logging on with network user accounts
• Authenticating to Microsoft Azure Active Directory

macOS security

• Understanding macOS Keychain
• macOS Permissions
• Using macOS Find My options
• Managing Activation Lock

macOS file systems

• Understanding Apple File System (APFS)
• Managing macOS File Vault
• Managing external volumes

Managing and troubleshooting network configurations

• Configuring macOS network settings
• Using Terminal commands to manage network configurations
• Troubleshooting macOS network issues

Managing macOS with Mobile Device Management

• Understanding the role of Mobile Devices Management in macOS
• Installing Profiles for device management
• Troubleshooting device enrolment issues

Installing and troubleshooting apps

• Installing apps from the App Store
• Understanding Rosetta Stone 2 role in running Intel Apps
• Installing Intel apps on a Mac with Apple silicon
• Installing iOS/iPadOS apps on a mac with Apple silicon
• Troubleshooting apps on macOS

Peripheral management

• Understanding System Extensions
• Using Activity Monitor to troubleshoot apps

Troubleshooting the macOS boot process

• Understanding the Intel Mac boot process
• Understanding the Apple silicon boot process
• Troubleshooting boot issues