EtusivuArkkitehtuuriITIL® 4 Practitioner: Monitoring and Event Management eLearning

ITIL® 4 Practitioner: Monitoring and Event Management eLearning

The ITIL® 4 Practitioner: Monitoring and Event Management course is specifically designed for IT professionals who aim to enhance their capabilities in systematically observing services and service components. This course trains them to effectively record, report, and respond to changes in state identified as events, thereby demonstrating their comprehension and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels. This focused training maximizes value from this critical practice area. 

By participating in this course, professionals will be enabled to: 

  • Detect Early Warnings: Identify early signs of potential service interruptions or degradations, enabling preventative measures to be taken before issues escalate. 
  • Improve Service Availability: Enhance the overall uptime and accessibility of IT services. 
  • Detect Incidents Proactively: Identify incidents and problems early on, which allows for quicker resolution and less impact on service delivery. 
  • Understand Service Health: Gain a comprehensive understanding of the current state of IT services to manage and mitigate risks proactively. 
  • Enhance Reporting: Boost the effectiveness and comprehensiveness of availability and performance reporting. 
  • Reduce Cost of Outages: Decrease the financial impact associated with service outages and minimize the need for reactive, "firefighting" approaches to incident management. 
  • Increase Visibility of Dependencies: Improve the visibility of dependencies that affect the performance of service value streams, allowing for better management and optimization. 
  • Develop Practice Capability: Use the ITIL Maturity Model to measure, assess, and develop the Monitoring and Event Management practice capability within their organization. 

Exam Information 

Here are the details for the Objective Test Question (OTQ) exam: 

  • Format: Multiple-choice 
  • Number of Questions: 20 
  • Duration: 30 minutes (extended to 37.5 minutes in countries where English is a second language) 
  • Exam Conditions: Closed book, only materials provided during the exam may be used. 
  • Passing Mark: 65% 

This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Monitoring and Event Management examination successfully. 

Included in the course is a complimentary exam voucher. 

Before scheduling your exam, it's crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page

Partner Statement 

The ITIL® 4 Practitioner: Monitoring and Event Management course is provided by GEL, an ATO of PeopleCert. 

Copyright Statement 

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved. 

 


Koulutusmuoto

Online


Kesto

5 tuntia


Hinta

349 €


Sertifiointi

Kyllä

Target Audience

ITIL certification is particularly valuable for IT professionals dedicated to enhancing service management practices across various roles. Here’s how different roles can benefit from obtaining ITIL certification: 

  • IT Service Managers or Consultants: These professionals can leverage ITIL 4’s comprehensive set of best practices, processes, and activities to effectively manage and continually improve IT services. This understanding helps optimize the service management lifecycle to better support business objectives. 
  • IT Architects: By integrating ITIL 4 principles, IT Architects can design IT structures that are more manageable, operationally efficient, and aligned with business needs. This knowledge aids in creating robust architectures that support sustainable growth and adaptation. 
  • IT Operations Managers: ITIL 4 provides strategies and operational frameworks that help these managers ensure that IT services are delivered efficiently and effectively. Emphasizing service stability and reliability, ITIL can guide operational activities and decision-making processes. 
  • IT Auditors: For IT Auditors, ITIL 4 offers a benchmark for evaluating the efficacy of IT service management practices within an organization. This enables auditors to identify gaps and recommend improvements accurately. 
  • IT Project Managers: Utilizing ITIL's framework enhances project management by incorporating proven service management practices into project activities. This can lead to more successful project outcomes and better alignment with overall business strategies. 
  • IT Support Staff: Frontline support staff can use ITIL 4 to structure and streamline their workflow. ITIL’s guidelines on incident and request management help categorize, prioritize, and resolve issues more effectively, improving service quality and user satisfaction. 
  • Quality Analysts: ITIL 4’s focus on continuous improvement is vital for Quality Analysts seeking to elevate the quality of IT services. The framework provides tools and methodologies for driving systematic improvements and tracking their effectiveness. 
  • IT Suppliers and Contractors: Suppliers and contractors with ITIL 4 knowledge can align their services more closely with the IT service management needs of their clients. This alignment helps in fostering stronger client relationships and delivering value-added services. 
  • Business Leaders and Executives: Even those at the executive level find value in ITIL 4, as it equips them with a clear understanding of how IT services are managed and how they can be enhanced. The common language and systematic approach of ITIL promote improved communication and alignment across different parts of the organization. 

ITIL certification enriches professionals with essential knowledge and skills, fostering an integrated approach to IT service management that is critical for supporting and realizing business strategies in a technologically driven world. 

What will you learn?

  • Fundamental Concepts of the Practice 
  • Success Factors of the Practice 
  • Processes within the Practice 
  • Essential Roles and Competencies in the Practice 
  • The Impact of Technology and Automation on the Practice 
  • The Contribution of Partners and Suppliers to the Practice 
  • The ITIL Capability Model 

Content of ITIL® 4 Practitioner: Monitoring and Event Management eLearning

Why take this course? 

  • Good e-Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor  
  • The ITIL Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector  
  • The course has been developed with insights from leading experts, including authors of various ITIL 4 publications  
  • This ITIL® 4 Monitoring and Event Management course is accredited by PeopleCert 

 

Syllabus Information 

Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice  

This module provides an introduction to the course, outlining the main features, learning plan, aims, objectives, and overall structure. It includes a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. This introductory module also addresses some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice. 

 Module 1: Key concepts  

This module dives into the core concepts of the monitoring and event management practice, explaining its purpose, essential terminology, practice success factors (PSFs), and key metrics. These foundational elements are crucial for understanding how to apply the practice effectively within an organization.  

Module 2: Processes and people  

This module focuses on the three main processes of monitoring and event management: monitoring planning, event handling, and monitoring and event management review. It details the inputs, outputs, and key activities for each process, and discusses integration into the organization’s value streams. Additionally, the module explores the roles and responsibilities of individuals involved in the practice and their placement within the organizational structure.  

Module 3: Enabling the practice  

Module 3 expands on additional concepts that support the efficacy of monitoring and event management. It begins with automation and tooling strategies, offering recommendations for their implementation. The discussion then shifts to the role of partners and suppliers, the dependencies on third parties, and how these relationships support the practice. The module concludes with an exploration of capability criteria and how they aid in the development of practice capabilities, aligned with the ITIL guiding principles.  

Module 4: The practice exams  

This module contains two practice exams provided by PeopleCert, designed to simulate the actual certification exam environment. These tests are essential for assessing knowledge and preparation ahead of the final exam.  

Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up 

The final module offers practical information on how to book the certification exam and highlights other relevant courses that might be of interest. This module is designed to provide participants with next steps and additional learning opportunities within the ITIL framework. 

 

Schedule

The course is valid for 3 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.

Hinta 349 € +alv

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