EtusivuIT-infrastruktuuriCompTIA A+ (core series) (220-1101 & 220-1102)

CompTIA A+ (core series) (220-1101 & 220-1102)

CompTIA A+ is a performance-based qualification ideal for roles in IT operations and technical support. CompTIA A+ practitioners are experts at identifying potential issues and can think on their feet to solve even critical IT problems effectively. The CompTIA A+ syllabus also upskills practitioners to connect users to the data required to perform their jobs, regardless of the devices or hardware being used.

As the only industry-recognized credential with performance-based assessments, CompTIA A+ has become a popular standard for end-point management and technical support roles. The qualification itself is also regularly updated to reflect the most in-demand core skills and abilities for the modern, IT-powered workplace. Kickstart your CompTIA A+ training today with Good e-Learning!




80 tuntia


879 €



Target Group

Who is this course aimed at?

  • Service Desk Analysts
  • Help Desk Technicians
  • Technical Support Specialists
  • Field Service Technicians
  • Associate Network Engineers
  • Data Support Technicians
  • Desktop Support Administrators
  • End-User Computing Technicians
  • Help Desk Technicians
  • System Support Specialists


What will you learn by taking this course?

  • IT infrastructure support practices, such as advanced device connectivity troubleshooting, end-point management, and basic networking
  • How to identify, use, connect, configure and support hardware for mobile, PC, and IoT, including connectors, peripherals, and components
  • Best practices for data storage, recovery, and management
  • How to perform essential baseline security functions, such as addressing privacy concerns, detecting and removing malware, device hardening, and optimizing physical security
  • How to install, support, and configure Windows OS, as well as understand other operating systems like Linux, Mac, iOS, and Android
  • How to administer client and cloud-based SaaS software
  • Troubleshoot and solve problems related to core service and support challenges
  • Best practices for documentation, IT support scripting, and change management
  • How to troubleshoot software on PC and mobile devices for functions like application security
  • Different types of networks and connections, including WIFI, TCP/IP, and Small Office/Home Office (SOHO)
  • Troubleshooting practices for device and network issues
  • Identify and address security vulnerabilities for network connections and devices
  • Install and configure mobile devices such as laptops and mobiles
  • Compare, contrast, and utilize cloud computing and client-side visualization
  • Follow and embed best practices for environmental protection, safety, professionalism, and communication

Why should you take this course?

  • CompTIA A+ offers a holistic look at essential knowledge for IT operations and support. According to the U.S. Bureau of Labor Statistics, CompTIA certified staff with less than a year of experience demonstrate more knowledge than non-certified staff with three years of experience
  • An increasing number of job roles have CompTIA A+ certification as a requirement. This included over 23,500 job postings in 2016
  • The CompTIA IT Employment snapshot showed 2.3% growth between 2015 and 2016, with a further 16% predicted for the next ten years. It also revealed an average salary of $48,620 for computer technical support specialists
  • CompTIA performance qualifications are highly valued by employees because they validate skills as well as knowledge
  • The CompTIA A+ Core Series recently expanded to cover growing areas in IT support, such as security, operational procedures, and networking and connectivity
  • A number of leading organizations utilize CompTIA A+, including Best Buy/Geek Squad, Canon, Dell, HP, Intel, Nissan, and the U.S. Department of Defense (DoD)
  • CompTIA has set a global standard for computing networking, support, cloud, mobility, security, and open-source development for over 20 years. Its certification syllabuses are also updated regularly to meet new requirements and challenges
  • This CompTIA A+ course comes with a variety of CompTIA online training assets, including instructor guides, videos, lab work, study guides, tools, and assessments
  • Worried about CompTIA A+ certification costs? We offer both free exam vouchers and free resits for every candidate!
  • Good e-Learning is an award-winning online training provider with a diverse portfolio of accredited e-learning certification courses


Recommended experience: 9 to 12 months of hands-on experience in the lab or field

Content of CompTIA A+ (core series) (220-1101 & 220-1102) eLearning

Core 1 (220-1101): Mobile Devices – 14%

  • How to install and configure laptops/components
  • The characteristics of different mobile device types
  • How to connect and configure ports and accessories for various mobile devices and accessories
  • How to configure mobile device network connectivity and application support
  • Different methods for performing mobile device synchronization

Core 1 (220-1101): Networking – 20%

  • How to compare and contrast UDP and TCP ports and protocols, as well as their respective purposes
  • How to compare and contrast networking hardware devices
  • How to install and configure basic wired/wireless Small Office/Home Office (SOHO) networks
  • How to compare and contrast different wireless networking protocols
  • The distinct purposes and properties of services provided by networked hosts
  • Common concepts for network configuration
  • How to compare and contrast different internet connection and network types, as well as their features

Core 1 (220-1101): Hardware – 27%

  • The features and purposes of different basic cable and connector types
  • Different power supply types and their features
  • How to select and configure components and devices for custom PC configurations in order to meet customer needs and specifications
  • How to configure SOHO multifunction printers and other devices and their settings
  • How to install and maintain different print technologies and hardware

Core 1 (220-1101): Virtualization and Cloud Computing – 12%

  • How to compare and contrast various cloud computing concepts
  • How to set up and configure virtualization for clients

Core 1 (220-1101): Network and Hardware Troubleshooting – 27%

  • How to use the CompTIA A+ best practice methodology to solve problems
  • How to troubleshoot Redundant Array of Independent Disks (RAID) arrays and hard drives
  • Common problems related to RAM, power, motherboards, and more
  • How to troubleshoot display, projector, and video issues
  • How to troubleshoot common problems with mobile devices while still adhering to appropriate procedures
  • How to troubleshoot common issues related to wired and wireless networks

Core 2 (220-1102): Operating Systems – 27%

  • How to compare and contrast popular/common operating system types as well as their purposes
  • Different versions of Microsoft Windows and their features
  • Essential considerations and upgrade methods for OS installation
  • How to use Microsoft command-line tools
  • How to utilize features and tools for Microsoft operating systems
  • How to use Windows Control Panel utilities
  • Key concepts for application installation and configuration
  • How to configure Microsoft Windows networking
  • How to use tools and features of the MAC OS and Linux desktop/client operating systems

Core 2 (220-1102): Security – 24%

  • What makes physical security measures so important
  • Key logical security concepts
  • Different authentication methods and wireless security protocols
  • How to detect, remove, and prevent malware using appropriate methods and tools within a given scenario
  • Different threats and vulnerabilities within social engineering
  • The differences between basic security settings in Microsoft Windows OS
  • How to secure a workstation by implementing new security best practices
  • Different methods for securing mobile devices
  • How to implement appropriate methods for data disposal and destruction
  • How to configure security on SOHO wired and wireless networks

Core 2 (220-1102): Software Troubleshooting – 26%

  • How to troubleshoot problems within Microsoft Windows OS
  • How to troubleshoot and resolve security issues for PC
  • Best practices for malware removal
  • How to troubleshoot mobile OS and application issues in areas like security

Core 2 (220-1102): Operational Procedures – 23%

  • Different best practices associated with types of documentation
  • How to implement change management best practices
  • How to implement practices for disaster prevention and recovery
  • Common safety procedures and how to explain them
  • Potential environmental impacts and their appropriate controls
  • Processes for addressing prohibited activity/ content, as well as privacy, policy, and licensing concepts
  • Proper and effective techniques for communication and professionalism
  • The basics of scripting
  • How to utilize remote access technologies


  • To receive the CompTIA A+ qualification, candidates must pass two exams: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2).
  • The Core 1 exam focuses on mobile devices, hardware, networking technology, virtualization, and cloud computing.
  • The Core 2 exam covers operating systems, software, security, and operational procedures.
  • To help students with their CompTIA A+ training costs, this course also comes with a free certification exam voucher for each exam. Candidates must complete both 1101 and 1102 to earn full certification. Please note that exams cannot be combined across the series.

CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2) exams:

  • Exam code: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2)
  • Maximum of 90 questions per exam
  • Multiple choice questions (single and multiple-response), drag and drops and performance-based
  • 90 Minutes per exam
  • Passing score Core 1: 675 (on a scale of 900)
  • Passing score Core 2: 700 (on a scale of 900)
  • Recommended experience: 9 to 12 months of hands-on experience in the lab or field


The course is valid for 6 months. After your order you will receive instructions for logging-in to the training within 2-3 business days. If you would like to start later, please mention that in the ordering form.