Liiketoimintaprosessien kehittäminen
Remote
26.-27.11.
2 koulutus-
korttipäivää
Palvelumuotoilu digitaalisten palvelujen kehittämisessä
11.10.
13.12.
0.8 training card days
Microsoft Visio osa 1 – prosessien dokumentointi
Remote
4.11.
1 training card day
Kanban perusteetNew!
Remote
13.11.
1 training card day
Asiakasymmärrys palvelumuotoilussa
Remote
15.11.
1.2 training card days
Arvovirrat ja pullonkaulojen optimointi automaatiolla (RPA)
Remote
1 training card day
Microsoft Visio osa 2 – mallit ja raportointi
Remote
9.12.
1 training card day
Palvelumuotoilu sisäisten palvelujen ja prosessien kehittämisessäNew!
13.12.
0.8 training card days
2 training card days
Yhteiskehittäminen ja prototypointi palvelumuotoilussaNew!
Remote
1.2 training card days
Remote
2 training card days
2 training card days
Kanban työpajaNew!
Remote
Palvelumuotoilun mahdollisuudet -verkkokurssiNew!
0.4 training card days
Tietotyön prosessien automatisointi
Remote
2 training card days
BPMN 2.0 Foundation & Practitioner (level 1&2) eLearning
Liiketoimintaprosessien mittaaminen
Remote
1 training card day
Tekoälyn työkalut osana palvelumuotoiluprosessiaNew!
1 training card day
BCS Certificate in Modelling Business Processes
13.-17.6.
16.-20.8.
23.-25.9.
7.-9.10.
11.-13.12.
10.-12.2.
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Service design and processes
Good processes enable high-quality service.
Well-designed and managed processes enable the delivery of an efficient, high-quality service that meets your needs. Together, processes and service design help to create customer-centric services, increase customer satisfaction and improve efficiency and delivery.
Together, service design and processes are both important aspects of the business. In our training courses, we delve into how these two aspects of business can be used to improve efficiency and drive continuous improvement.